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Sheloshini Haouas

@sheloshinihaouas

Senior Program Manager who builds compliant, safe, customer-focused programs and teams.

United States
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What I'm looking for

I’m looking for a role where I can lead programs end-to-end—coaching teams, ensuring compliance and safety, auditing performance with data, supporting special needs, and delivering excellent customer satisfaction in a fast-paced environment.

I’m a Senior Program Manager currently supporting, coordinating with, and taking direction from the Area Manager to deliver Right at School programs with safety, security, and compliance at the center. I coach, guide, and provide in-the-moment feedback, while auditing, coaching, and training staff to ensure alignment with licensing and district-specific processes and expectations.

In my previous Program Manager role, I oversaw Right at School staff delivering after-school curriculum and enrichment, managed staff compliance with district policies, and built strong relationships with school administration, parents, and PTA organizations to ensure customer satisfaction. I’m also hands-on with special needs support—providing one-on-one support for children with Autism and ADHD, using visual aids and alternative communication methods such as picture exchange communication systems, and implementing positive behavior support strategies.

Earlier roles strengthened my ability to lead across fast-paced, high-stakes environments: as a Home Care Aide I monitored patient condition, maintained safe and healthy environments, and recorded updates in patient journals; as a Delivery Manager I managed scope, budgets, risk, stakeholder communication, and mentorship; and at Nedbank/Transnet I handled leasing and information systems responsibilities with strong attention to policies, documentation, and quality. I’m a constant learner—charismatic, dynamic, calm under pressure, resilient, and determined to contribute to maintaining your company’s standards.

Experience

Work history, roles, and key accomplishments

Right At School logoRS
Current

Senior Program Manager

Oct 2024 - Present (1 year 8 months)

Coached and provided in-the-moment feedback to program team members while auditing and training staff to ensure compliance with Right At School, licensing, and district processes. Supported program safety and security for children, analyzed enrollment/timekeeping and maintained accurate records while reporting regularly to the Area Manager.

HC
Current

Home Care Aide

Honor Home Care

May 2023 - Present (3 years 1 month)

Support patients with home-based care by monitoring and recording condition, assisting with personal services, and helping with housekeeping/laundry, shopping, and meals. Maintain a safe, secure environment by following home care policies and requirements, record changes in patient journals, and deliver special-needs support using visual aids/alternative communication and positive behavior support

FC
Current

Home Care Aide

First Light Home Care

May 2023 - Present (3 years 1 month)

Provide home care services that enable patients to stay at home by observing and recording condition, assisting with daily activities, and supporting household tasks such as meals, errands, and laundry. Follow professional standards and prescribed dietary requirements, maintain patient journals, and support special-needs clients using visual aids/alternative communication and positive behavior str

FC
Current

Home Care Aide

Familiar Surroundings Home Care

May 2023 - Present (3 years 1 month)

Help patients remain safely at home by monitoring and recording condition, supporting daily living activities, and providing housekeeping, laundry, meal preparation, and errands. Document patient information in journals, follow asepsis and prescribed dietary requirements, and provide special-needs support using visual aids/alternative communication and positive behavior support.

Right At School logoRS

Program Manager

May 2023 - Oct 2024 (1 year 5 months)

Oversee and lead Right At School staffing who deliver after-school curriculum, ensuring district policy compliance and maintaining program quality aligned to company vision. Manage financial accountability, supplies/orders, regular reporting to the Area Manager, and provide one-on-one support for children with special needs (Autism/ADHD) using visual aids and positive behavior support strategies.

CL

Delivery Manager

City To City LLC

Feb 2020 - Sep 2022 (2 years 7 months)

Planned and scheduled delivery work by defining scope, milestones, and timelines while managing budgets and resources to keep projects on track. Identified delivery risks with contingency plans, communicated progress to stakeholders, tracked performance, and mentored team members to complete tasks to required quality standards.

ON

Delivery Manager

Ontrac

Sep 2019 - Jan 2020 (4 months)

Managed delivery planning and scheduling by defining project scope, milestones, and timelines while allocating team tasks and resources. Mitigated risks with contingency planning, communicated with stakeholders on delivery progress, tracked performance, and mentored team members to meet on-time, within-budget quality requirements.

Nedbank logoNE

Leasing Manager

Nedbank

Dec 2016 - Jul 2019 (2 years 7 months)

Negotiated and concluded lease agreements on behalf of the bank, resolved premises queries within SLAs, and ensured leases were renewed timeously by managing the renewals diary and SLA compliance. Maintained data accuracy in systems for correct rental payments, supported client relationship management, and vetted lease terms with internal stakeholders to comply with risk and corporate standards.

Transnet logoTR

Manager of Information Systems

Transnet

Mar 2002 - Nov 2016 (14 years 8 months)

Provided operational and administrative support for train movement by ensuring safe removal of locomotives and wagons and supporting Movement, Section, and Yard management personnel. Administered human resources and safety documentation (including NOSA and relevant acts), maintained regional databases and filing systems, compiled budgets, delivered SAP training, and supported fraud and forensic in

Education

Degrees, certifications, and relevant coursework

RE

Real Estate Express

Real Estate Principles & Practice, Real Estate

2022 -

In progress: Real Estate Principles & Practice through Real Estate Express.

VC

Vryheid College

National Intermediate Certificate

1996 - 1996

Completed the National Intermediate Certificate at Vryheid College.

VC

Vryheid College

National Senior Certificate

1997 - 1997

Completed the National Senior Certificate at Vryheid College.

VC

Vryheid College

National N4 Management Assistant, Management Assistant

1998 - 1998

Completed the National N4 Management Assistant certification at Vryheid College.

VC

Vryheid College

National N4 Marketing Management, Marketing Management

1998 - 1998

Completed the National N4 Marketing Management certification at Vryheid College.

VC

Vryheid College

National N5 Marketing Management, Marketing Management

1999 - 1999

Completed the National N5 Marketing Management certification at Vryheid College.

VC

Vryheid College

National N6 Marketing Management, Marketing Management

1999 - 1999

Completed the National N6 Marketing Management certification at Vryheid College.

CH

Caxton/a Vryheid Herald

Designing of display advertisements, Advertising Design

1999 - 1999

Completed training in designing display advertisements, advert layout, preparing layout, color run, and proofreading at Caxton/a Vryheid Herald.

CH

Caxton/a Vryheid Herald

Advanced Selling Techniques, Sales

2001 - 2001

Completed training in advanced selling techniques at Caxton/a Vryheid Herald.

EE

Esselen Park Centre of Excellence

Train Assistant Certificate, Training Assistance

2002 - 2002

Completed the Train Assistant Certificate at Esselen Park Centre of Excellence.

EE

Esselen Park Centre of Excellence

Competency High-Voltage Safety Training, High-Voltage Safety

2002 - 2002

Completed competency training in high-voltage safety at Esselen Park Centre of Excellence.

EE

Esselen Park Centre of Excellence

Basic Financial Management for Non Financial Employees, Financial Management

2005 - 2005

Completed basic financial management training for non-financial employees at Esselen Park Centre of Excellence.

EE

Esselen Park Centre of Excellence

Basic Property Administration, Property Administration

2006 - 2006

Completed basic property administration training at Esselen Park Centre of Excellence.

UP

University of Pretoria

Lease Negotiations, Lease Negotiations

2007 - 2007

Completed lease negotiations training through the University of Pretoria.

EE

Esselen Park Centre of Excellence

Order Placer - Supply Chain, Supply Chain

2008 - 2008

Completed order placer training related to supply chain at Esselen Park Centre of Excellence.

AL

AK Progressive Training (Pty) Ltd

Conduct Health & Safety Representation Activities at a Workplace, Health & Safety

2009 - 2009

Completed training on conducting health and safety representation activities at the workplace at AK Progressive Training (Pty) Ltd.

FC

Fleetmax Asset Management Course

Fleetmax, Asset Management

2010 - 2010

Completed the Fleetmax asset management course in South Africa.

AY

Alison Empower Yourself

Working with Students with Special Educational Needs, Special Education

2024 -

Completed Working with Students with Special Educational Needs training via Alison Empower Yourself.

EE

Esselen Park Centre of Excellence

First Aid, First Aid

2015 - 2015

Completed First Aid training at Esselen Park Centre of Excellence.

EE

Esselen Park Centre of Excellence

Fire Fighting, Firefighting

2015 - 2015

Completed Fire Fighting training at Esselen Park Centre of Excellence.

WE

WEBCE

Anti Money Laundering for Insurance, Anti-Money Laundering

2020 - 2020

Completed Anti-Money Laundering training for insurance via WEBCE.

BE

BETTERCE

E&O, Insurance (Errors & Omissions)

2020 - 2020

Completed training/certification in E&O (Errors and Omissions) via BETTERCE.

CI

California Department of Insurance

Resident Insurance Producer (Accident and Health, Life Only) License, Insurance

2020 - 2020

Obtained the Resident Insurance Producer license for Accident and Health and Life only through the California Department of Insurance (NPN: 4032967).

AF

Autism Partnership Foundation

Registered Behavior Technician, Applied Behavior Analysis

2025 -

Completed certification as a Registered Behavior Technician through Autism Partnership Foundation.

SS

State Food Safety

Food Handlers Certificate, Food Safety

2022 -

Completed a Food Handlers certificate through State Food Safety.

LI

License/Registration

Home Care Aide, Home Care

2023 -

Completed training/registration for Home Care Aide through License/Registration.

LD

LZ Training and development

Child Care Provider, Child Care

2023 -

Completed ChildCare Provider certification via LZ Training and development.

PG

PDS Security Guard

Practical Defense Systems, Security Guard Training

2025 -

Completed Practical Defense Systems training through PDS Security Guard (Guard License: 6819569).

CD

California Civil Rights Department

Sexual Harassment and Abusive Conduct Prevention Training Completion Certificate, Workplace Harassment Prevention

2025 -

Completed a completion certificate for Sexual Harassment and Abusive Conduct Prevention training via the California Civil Rights Department.

BP

Behavioral Safety Training (Psych Providers)

Behavioral Safety Training, Behavioral Safety

2025 -

Completed Behavioral Safety training via Behavioral Safety Training (Psych Providers).

CH

Caxton/a Vryheid Herald

Advanced designing of display advertisements, Advanced Advertising Design

2000 - 2000

Completed advanced training in designing display advertisements with style and layout details at Caxton/a Vryheid Herald.

AT

AD Training

Administration and Office Management Training, Office Administration

2011 - 2011

Completed administration and office management training at AD Training.

Tech stack

Software and tools used professionally

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