Elizabeth LawrenceEL
Open to opportunities

Elizabeth Lawrence

@elizabethlawrence

Program Manager dedicated to community outreach and crisis support.

United States
Message

What I'm looking for

I seek a role that allows me to leverage my outreach skills in a supportive and collaborative environment, focusing on community impact and program development.

I am an accomplished Program Manager with a strong background in community outreach and crisis support. My experience spans over several years, during which I have successfully coordinated numerous state and county-wide events, bringing together various organizations to provide essential utility assistance programs. My strategic approach has resulted in over 10,000 customers receiving vital support, showcasing my commitment to serving under-resourced communities throughout New Jersey.

Throughout my career, I have demonstrated a passion for developing and implementing outreach activities that empower individuals and families in need. I have a proven track record of leading cross-functional teams, managing performance, and fostering collaboration among diverse stakeholders. My analytical skills enable me to create data-driven strategies that enhance program awareness and increase enrollment, ensuring that those who need assistance can access it efficiently.

Experience

Work history, roles, and key accomplishments

SU
Current

Program Specialist 3, Public Utilities

State of New Jersey – New Jersey Board of Public Utilities

Mar 2024 - Present (1 year 4 months)

Coordinated and hosted 15 state and county-wide events, bringing together 12 organizations to provide utility assistance programs, resulting in over 10,000 customers receiving aid. Hired, supervised, trained, and managed 5-12 direct reports and cross-functional team members, overseeing employee performance and onboarding.

SU

Customer Representative 3, Public Utilities

State of New Jersey – New Jersey Board of Public Utilities

Feb 2021 - Present (4 years 5 months)

Led NJBPU’s first Energy Assistance Day statewide, organizing awareness across all counties and compiling data for over 10,000 participants. Managed, trained, and onboarded 3+ in-office staff and 7+ vendors at outreach events, partnering with 14+ government agencies to assist residents with energy assistance applications.

SU

Agency Service Representative 3

State of New Jersey – Board of Public Utilities

Jan 2019 - Present (6 years 6 months)

Served as the main point of contact for all email inquiries from the public, managing customer correspondence and building outreach contacts statewide. Assisted in reviewing programs and activities, evaluating their administration, objectives, and efficiency.

SU

Agency Service Representative 3

State of New Jersey – New Jersey Board of Public Utilities

Jan 2018 - Present (7 years 6 months)

Served as the point of contact for customer inquiries via correspondence, telephone, or in person, providing information on BPU assistance programs. Uploaded complaint information into INFO SHARE and escalated complaints to utility companies, evaluating responses and actioning appropriate solutions.

Education

Degrees, certifications, and relevant coursework

TU

Thomas Edison University

Bachelor of Arts, Communications

Completed a Bachelor of Arts in Communications. The program focused on developing strong communication skills applicable to various professional settings.

Tech stack

Software and tools used professionally

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Elizabeth Lawrence - Program Specialist 3, Public Utilities - State of New Jersey – New Jersey Board of Public Utilities | Himalayas