Open to opportunities

Benjamin Winford

@benjaminwinford

Message

Program Manager who improves resident well-being through customer-focused operations and data-driven program delivery.

United States

Message

What I'm looking for

I’m looking to contribute through customer-focused program and operations leadership—using my organizational skills, conflict resolution strengths, and technical know-how to help teams execute smoothly, solve problems quickly, and drive measurable satisfaction.

I’m a highly motivated Program Manager focused on planning and executing activities that directly improve well-being and satisfaction. At Spectrum Community Services, I designed comprehensive activity programs, and later led administrative workflows by directing payroll, scheduling, and team alignment meetings.

Beyond day-to-day operations, I bring strong resource and leadership ability—supervising personnel, managing operational budgets, and maintaining accountability for resident health, finance, and morale. I’ve also driven measurable customer outcomes through team recruitment, conflict de-escalation, and process optimization, including increasing satisfaction rates by 29% while managing department operations; add in my research/data-entry experience and technical foundation from HubSpot, IT Technical Support Specialist, and Web Development Foundations, and I’m ready to bring organized, customer-centered problem solving to your team.

Experience

Work history, roles, and key accomplishments

Current

Program Manager

Current

Spectrum Community Services

Mar 2022 - Present (4 years 3 months)

Designed and implemented comprehensive activity programs that improved resident well-being and satisfaction. Promoted to Program Manager to lead administrative workflows (payroll, scheduling, and team alignment) and supervise staff and operational budgets for resident health, finance, and morale.

Program Management Staff Supervision Payroll Budget Management Operations Leadership Team Alignment

Census Clerk

Grand Rapids Community Census

Feb 2021 - Nov 2021 (9 months)

Built trust-based relationships with homeowners across multiple communities to drive repeat participation. Managed field travel logistics, conducted door-to-door public surveys, and performed accurate data entry with minimal supervision.

Community Outreach Door To Door Surveying Field Research Travel Logistics Data Entry Relationship Management Research & Documentation

Department Manager

McDonald's

Nov 2015 - Dec 2020 (5 years 1 month)

Led end-to-end recruitment, interviewing, hiring, and onboarding to build a high-performance crew. Managed daily operations and de-escalated complex customer issues in partnership with frontline staff, increasing satisfaction rates by 29%.

Talent Acquisition Interviewing Employee Onboarding Operations Management Customer Service De escalation Team Leadership