Luisa Estrada Odio
@luisaestradaodio
Bilingual virtual executive assistant and mentor specializing in customer service and quality assurance.
Costa RicaWhat I'm looking for
I am a bilingual virtual executive assistant and QA mentor with extensive experience supporting U.S. and Canadian companies across medical, insurance, legal, financial and IT sectors. I manage calendars, multi-channel client communications, email correspondence, billing inquiries and administrative operations while delivering high-quality customer service and remote support.
As a mentor and quality-control specialist I evaluate calls, develop KPIs, provide performance feedback and assist in training to improve service quality. My background also includes hospitality and concierge management, real estate brokerage, professional interpreting and frontline customer service at Amazon, demonstrating adaptability, leadership and a strong focus on client satisfaction.
Experience
Work history, roles, and key accomplishments
Virtual Executive Assistant
AnswerHero
Jan 2018 - Present (8 years 1 month)
Provided virtual executive assistant and multi-channel customer support for U.S. and Canadian clients across medical, insurance, legal and IT sectors, managing calendars, email correspondence and billing inquiries to improve responsiveness and operational efficiency.
Financial Products Specialist
National Money Mart
Jan 2016 - Dec 2017 (1 year 11 months)
Delivered customer-facing financial services including check cashing, money transfers and payday loan processing while ensuring compliance with regulatory requirements and promoting company products.
Junior Operations Assistant
JP By The Sea Vacation Rentals
Jan 2016 - Dec 2017 (1 year 11 months)
Coordinated operations for luxury rental units, supervised staff, managed inventory and front-desk tasks, and supported senior management to maintain high guest satisfaction and efficient facility operations.
Concierge Manager
Hacienda Pinilla
Jan 2015 - Dec 2016 (1 year 11 months)
Led concierge services and team training to enhance guest experience, managed VIP client bookings and coordinated villa management to ensure personalized and high-quality hospitality services.
Professional Interpreter
Language Line Solutions
Jan 2012 - Dec 2014 (2 years 11 months)
Provided bilingual interpretation for U.S. clients in medical, insurance and legal contexts, ensuring accuracy, confidentiality and cultural nuance across specialized assignments.
AMSupported Kindle and Audible customers with device troubleshooting, account management and order inquiries, improving issue resolution and customer satisfaction for digital products.
Education
Degrees, certifications, and relevant coursework
URUniversidad Latina de Costa Rica
Bachelor's Degree, Sustainability
2012 -
Bachelor's Degree in Sustainability from Universidad Latina de Costa Rica; studies listed as current in the resume.
Cámara Costarricense de Bienes Raíces
Professional Certification as Real Estate Broker, Real Estate
2014 - 2014
Professional certification as Real Estate Broker (Calificada) obtained from Cámara Costarricense de Bienes Raíces in 2014.
URUniversidad Latina de Costa Rica
Bachelor in Hospitality Management - Business Management, Hospitality Management
2012 - 2012
Bachelor in Hospitality Management - Business Management completed in 2012 at Universidad Latina de Costa Rica.
URUniversidad Latina de Costa Rica
Bachelor in Journalism and Communications, Journalism and Communications
2008 - 2008
Bachelor in Journalism and Communications completed in 2008 at Universidad Latina de Costa Rica.
Availability
Location
Costa RicaAuthorized to work in
Job categories
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