Open to opportunities

Lauren gonzalez

@laurengonzalez

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I organize documents, update records, and coordinate timely follow-up for administrative and customer service requests.

Costa Rica

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What I'm looking for

I'm looking for an administrative support, virtual assistance, customer service, or coordination role where I can organize information, follow up on requests, support users, and continue learning new tools and processes.

I've supported customer service and administrative operations at Correos de Costa Rica, handling in-person and email inquiries while providing clear information about services and procedures.

I organize, enter, and update documentation and records according to internal processes. I also follow up on requests, coordinate responses, and handle user information with accuracy and confidentiality.

Through Remotos Academy, I've practiced virtual assistance, customer service, appointment setting, contact and calendar organization, and basic case registration in Zendesk.

I work comfortably with Microsoft Office, Google Workspace, Outlook, Notion, Slack, Calendly, WhatsApp Business, and digital file-management tools to keep administrative work organized and moving forward.

Experience

Work history, roles, and key accomplishments

Professional Internship - Customer Service & Administrative Support

Correos de Costa Rica

Oct 2022 - Dec 2022 (2 months)

Handled in-person and email inquiries, provided clear information about services and procedures, and entered, updated, and organized information and documentation according to internal procedures. Followed up on requests and supported the coordination of responses to provide clear and timely information.