At Concentrix Catalyst, I coordinate production support for Maruti Suzuki’s ERP and Vendor Extranet applications with a team of 10+ engineers. I handle incident prioritization and coordinate responses across application, database, infrastructure, development, and vendor teams.
I troubleshoot application and data issues with Oracle SQL and PL/SQL, drive root cause analysis for recurring and high-priority incidents, and support API testing and release validation. Maruti Suzuki gave me a Letter of Appreciation for resolving a high number of tickets within SLA.
