Open to opportunities

Shehriyar Nadeem

@shehriyarnadeem

Message

Head of Operations and Community Manager passionate about fintech and markets.

United Kingdom

Message

What I'm looking for

I seek a leadership role in fintech or trading where I can scale operations, build high-performing support teams, and enhance community engagement using data-driven processes.

I am an operations leader and community manager with hands-on experience running support teams, moderating communities, and optimizing trading platform performance. I have led operations, built moderator and customer-support teams, and improved user experience across Discord and live support channels, earning multiple 5-star Trustpilot reviews.

I combine technical familiarity with trading platforms, CRM and support tools, and community-building skills to drive engagement and reliability. I focus on creating seamless customer journeys, mentoring staff, and implementing systems that scale operationally for fast-moving fintech environments.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Staff

Current

Alpha Futures

Aug 2025 - Present (2 months)

Provide technical support and platform optimization for traders, improving system performance and earning multiple 5-star Trustpilot reviews.

Technical Support Optimization Customer Service Live Chat Discord Zendesk Troubleshooting

Operations General Manager

Fortress Funding

Aug 2024 - Oct 2025 (1 year 2 months)

Led operations and built a team of moderators and customer support staff, enhancing community engagement via Discord and integrated live customer support.

Operations Management Team Leadership Community Management Discord Customer Support CRM Live Chat

Education

Degrees, certifications, and relevant coursework

Onbeş Kasım Kıbrıs Üniversitesi

Software Engineering, Information and Communication Technologies

2025 -

Enrolled in software engineering studies with focus on information and communication technologies, software and applications development, and computer use.