Abayomi Atoyebi

I am a Customer Success and Support professional with 7+ years’ experience across SaaS, fintech, and public-sector environments, focused on high-volume support, escalation management, and onboarding. I have supported global user bases exceeding 100,000 customers and routinely handled 100+ interactions per day across live chat, email, and phone.

In frontline and senior roles I was promoted to supervisor within my first year at Teleperformance, served as an escalation point for complex and high-risk cases, performed quality audits, and coached agents to improve resolution accuracy and service-level adherence. At Bitmart Exchange I worked cross-functionally with product and technical teams to reduce repeat issues and supported onboarding and early adoption for new users.

I am skilled with Salesforce and modern CRM/ticketing systems, contribute to knowledge bases, and excel in multi-timezone, remote collaborations. I bring a metrics-driven approach to lowering resolution time, raising customer satisfaction, and scaling support operations.