Looking for a job

XBT Onchain

@xbtonchaine

Expert community manager and chat moderator with 5+ years supporting Web3 communities and delivering first-line technical support.

Argentina

Message

What I'm looking for

I’m looking to manage and moderate high-activity Web3 communities where I can enforce anti-scam governance, deliver first-line technical troubleshooting, and coordinate launches/AMAs with cross-functional teams to protect brand trust.

I’m an expert-level Community Manager and Chat Moderator with 5+ years of hands-on experience across Web3, DeFi, NFT, and fintech ecosystems. I’m known for combining disciplined community governance with responsive customer support and practical technical troubleshooting.

At Ixfi Exchange, I moderated and grew official Discord and Telegram communities (50,000+ members), keeping them safe, engaged, and rule-compliant. I delivered first-line technical support for wallet connectivity, deposits/withdrawals, and trading issues, while resolving disputes and escalating critical cases to development and operations.

I also specialized in anti-scam and anti-phishing enforcement, monitoring for impersonators and malicious links while de-escalating conflict to protect brand trust—especially during high-volume launches and market volatility. My work included leading daily chat moderation (25,000+ members) and handling support tickets related to staking, yield mechanics, and protocol functionality.

Beyond day-to-day moderation, I coordinated AMAs, announcements, and community engagement events, and I authored FAQs and pinned resources to reduce repetitive tickets. I’ve led fast-growing communities (10,000+ members), recruited and trained volunteer moderators across time zones, and supported launch-day surges like minting issues across multiple freelance NFT/DeFi/fintech clients.

Experience

Work history, roles, and key accomplishments

Discord/Telegram Moderator & Support

KRNL Labs

Moderated Discord/Telegram developer and community channels (15,000+) to foster technical discussion and onboarding. Supported SDK and integration questions and authored FAQs/pinned resources to reduce repetitive support tickets.

Discord Moderation Technical Onboarding SDK Integration Feedback To Engineering Teams

Community Manager & Support Lead

Ixfi Exchange

Moderated and grew official Discord and Telegram communities (50,000+ members) while enforcing a safe, rule-compliant environment. Provided first-line technical support for wallet connectivity, deposits/withdrawals, and trading issues, and enforced anti-scam/anti-phishing protocols.

Discord Moderation Community Management Anti Scam Enforcement Phishing Impersonation and Malicious Link Monitoring

Community Moderator Lead

Alpha Arena

Led moderation for a fast-growing Web3 trading community (10,000+ members), enforcing community rules and guidelines consistently. Provided technical troubleshooting for platform access and wallet connection issues and recruited/trained a volunteer moderation team to improve cross-time-zone response times.

Community Moderation Discord Moderation Technical Troubleshooting Wallet Connection Debugging

Chat Moderator & Customer Support

ZeroLoss DeFi Protocol

Oversaw day-to-day chat moderation across Discord and Telegram community channels (25,000+ members). Managed customer support tickets related to staking, yield mechanics, and protocol functionality, and coordinated AMAs and announcements with the core team.

Discord Moderation Chat Moderation Staking Support Yield Mechanics Support Protocol Functionality Support Launch Announcement Support

Freelance Community Manager

NFT, DeFi & Fintech Projects (Multiple)

Delivered end-to-end community management, chat moderation, and customer/technical support across a portfolio of NFT/DeFi/fintech clients (10K–50K+ members). Managed launch-day support surges, minting issues, and high-volume inquiry periods while maintaining brand trust during market volatility and scam attempts.

Chat Moderation Customer Support Technical Support Launch Support Minting Issue Support Scam Prevention