Sheenahlie Boaquin

Managed commercial trucking insurance accounts using Applied Epic, handling new business, policy renewals, endorsements, and account updates. Processed Certificates of Insurance, monitored pending cancellations, and coordinated with carriers to address policy changes and servicing requests.

Collaborated with internal teams to resolve escalations, contributing to improved turnaround times and overall service quality. Resolved complex customer concerns with a 95% effectiveness rate, reducing repeat inquiries by 30% and strengthening client retention.

Managed confidential call recordings and financial documents, ensuring compliance and data integrity for over 200 active cases. Streamlined client documentation processes by organizing over 1,500 legal and financial files, resulting in a 40% reduction in retrieval time.

Delivered high-quality service for radio and telecom accounts, resolving complaints, processing orders, and managing account changes. Coached and trained agents, conducted performance reviews, and developed training materials to enhance service skills.

Completed a Bachelor of Secondary Education degree with a graduation date of April 2015.