Open to opportunities

Lovely Huerto

@lovelyhue

Insurance Verification Specialist and Executive Virtual Assistant who streamlines authorizations, quotes, and client support.

Philippines

Message

What I'm looking for

I’m looking for a role where I can own insurance verification and prior authorization workflows, coordinate with providers and carriers, and keep records 100% accurate—while also supporting clients and calendars as an executive virtual assistant in a fast-paced team.

I’m an Insurance Verification Specialist and Executive Virtual Assistant with over 8 years of combined experience across insurance, healthcare administration, customer service, and virtual support. I’m detail-oriented and I focus on accuracy, documentation, and fast, reliable turnaround in busy environments.

In my recent role, I verify insurance eligibility, benefits, and coverage for multiple carrier types, obtain and track prior authorizations, and coordinate with insurance representatives, adjusters, case managers, providers, and patients. I review referrals and prescriptions for authorization compliance, maintain clean verification/authorization records, and follow up on pending requests and denials through appeals when appropriate.

Previously, I supported policy updates, endorsements, renewals, cancellations, and service requests, while preparing insurance quotes and policy comparisons and assisting agents with administrative support. I also bring strong client communication, email/calendar management, and marketing support experience—plus hands-on work with tools like Google Workspace, and Canva-based social media content.

Experience

Work history, roles, and key accomplishments

Insurance Verification Specialist

Regional Physical Therapy

Aug 2024 - Jun 2026 (1 year 10 months)

Verified insurance eligibility, benefits, and coverage and managed prior authorizations for physical therapy services. Coordinated with insurers, providers, and patients, tracked authorization status, and followed up on pending requests and denials.

Insurance Verification Prior Authorizations Cross functional Coordination Record keeping

Account Assistant

The Sterling Insurance Group

Jun 2021 - Jul 2024 (3 years 1 month)

Supported insurance clients with policy updates, endorsements, and coverage changes while processing renewals, cancellations, and service requests. Prepared insurance quotes and policy comparisons and maintained client and policy records.

Policy Servicing Endorsement Coverage Renewals Insure Quote Report Generation Data Analysis Administrative Support

Executive Virtual Assistant

Epitome Tax & Insurance

Jan 2018 - Jan 2021 (3 years)

Prepared insurance quotes and supported administrative and customer communications as a virtual assistant. Managed social media using Canva and handled QuickBooks cleanup, reconciliations, transaction categorization, and payroll/bookkeeping support.

Insure Quote Appointment Scheduling Social Media Management Canva Reconciliations Payroll Processing bookkeeping support Administrative Support

Customer Service Representative

TeleTech

Jan 2015 - Jan 2018 (3 years)

Handled customer account inquiries and service concerns, resolving issues to maintain customer satisfaction. Documented interactions and account updates while meeting quality and performance metrics.

Customer Service Issue Resolution Service Support Account Updates Data Entry

Marketing and Sales Assistant

New Simulator of the Philippines

Jan 2011 - Jan 2015 (4 years)

Supported marketing strategy development and execution, including client prospecting, follow-ups, and lead generation. Prepared proposals and coordinated client meetings and presentations.

Marketing Strategy Telemarketing Lead Generation Proposal Preparation Client Meetings Sales Support