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Garvens Bastien

@garvensbastien

Claim Specialist at State Farm handling residential property claims, from damage inspections and coverage evaluations to settlements.

United States

Message

What I'm looking for

I’m seeking a position where I can use my customer service and claims experience, contribute to the team, and support company culture, operations, policies, procedures, and assigned tasks.

At State Farm, I conduct on-site inspections for residential property claims, document evidence, and evaluate coverage and policy terms. I investigate personal and commercial property claims and negotiate settlements within my authorized limits.

At Progressive propertyinsurance/ASI, I completed storm-related property inspections, wrote estimates, evaluated losses, and reviewed supplement requests. Earlier, at Eberlsclaims services, I settled over 200 claims and over 2 million in loss.

At Sedgwick Global ClaimsSolutions, I worked as an IndependentCatastrophefieldinsuranceadjuster/Desk adjuster and settled over 500 claims and over 2 million in loss. I also worked in project management at Universal Contractingof Orlando and customer service at UnitedHealthGroup.

Experience

Work history, roles, and key accomplishments

Current

Claim Specialist-Deployed

Current

State Farm Insurance

Jun 2025 - Present (1 year 4 months)

Conducted on-site inspections and assessments of property damages for residential claims. Collaborated with policyholders, agents, and other parties to resolve claims efficiently and provided exceptional customer service.

Property Damage Assessment Claims Handling Customer Service Negotiation Documentation Compliance

Catastrophe Field Staff Adjuster

Progressive Property Insurance/ASI

Feb 2023 - Jun 2025 (2 years 4 months)

Completed storm-related property inspections for various perils including wind, hurricane, tornado, hail, and fire. Wrote estimates, determined loss evaluations, and reconciled estimates with contractors.

Property Inspections Estimating Claims Handling Loss Analysis Contractor Negotiation Documentation

Independent Catastrophe Field Insurance Adjuster

Eberls Claims Services

Mar 2021 - Feb 2023 (1 year 11 months)

Managed general liability, property, and auto claims by gathering information to determine liability exposure and settling claims up to designated authority. Settled over 200 claims and over $2 million in losses.

Claims Handling Liability Assessment Settlement Negotiation Documentation Client Relations

Independent Catastrophe Field Insurance Adjuster/Desk Adjuster

Sedgwick Global Claims Solutions

Aug 2019 - Mar 2021 (1 year 7 months)

Managed general liability, property, and auto claims, including complex medical claims. Settled over 500 claims and over $2 million in losses, and handled claims from Texas freeze, Hurricane Ida, and Northeastern flood.

Claims Handling Liability Assessment Settlement Negotiation Subrogation Medical Claims Processing Documentation

Project Manager

Universal Contracting of Orlando

Feb 2018 - Aug 2019 (1 year 6 months)

Followed up with leads, managed prospective clients, and signed contracts. Performed roof inspections, prepared client proposals, and negotiated and closed deals with insurance companies and homeowners.

Lead Management Roof Inspections Proposal Preparation Negotiation Client Relations Networking

Customer Service Specialist

UnitedHealth Group

Feb 2014 - Feb 2018 (4 years)

Responded to incoming calls from customers regarding benefit eligibility and prescription status inquiries. Guided and educated callers on their prescription benefits and documented required information in computer systems.

Customer Service Call Handling Benefits explanation Documentation Active Listening