Katie Smith

I am an Operations Support Coordinator with a strong focus on enhancing business efficiency through meticulous administration and support. My experience spans over several years, during which I have honed my skills in streamlining workflows, managing data, and providing exceptional administrative excellence. I thrive in dynamic environments, adeptly multitasking and problem-solving to ensure seamless operational execution.

At Cisco/Imimobile/Healthcare Communications, I played a pivotal role in improving patient satisfaction by implementing proactive communications and delivering timely appointment reminders. My efforts in systematically collecting and analyzing patient feedback resulted in comprehensive reports that informed service improvements for NHS Trusts. Additionally, I authored operational documents that streamlined processes and enhanced staff training, contributing to overall organizational efficiency.

My collaborative approach has allowed me to support multiple stakeholders effectively, and I take pride in my ability to adapt to shifting priorities while maintaining a keen attention to detail. I am passionate about fostering a positive work environment and am committed to delivering high-quality service in every aspect of my role.