iram zabed

IZ

Open to opportunities

iram zabed

@iramzabed

Operations and client coordinator blending customer service, client relations, and business operations to deliver responsive projects.

What I'm looking for

I’m looking for a role where I can support smooth day-to-day operations, deliver responsive client service, and help projects run efficiently—while making a positive contribution and continuing to grow professionally.

I’m a personable Law graduate with experience across banking, customer service, and business operations. I’m known for building strong client relationships, coordinating day-to-day operations, and delivering excellent service in fast-paced environments.

As an Operations & Client Coordinator at VVC Media Marketing Agency, I coordinate day-to-day client communications from initial enquiry through to project completion. I manage project schedules, bookings, and timelines, prepare proposals and invoices, and maintain accurate business records while supporting smooth delivery with clients, suppliers, and the team. I also resolve client enquiries promptly and contribute to continuous improvement of internal processes.

Previously, I supported customers at Flannels by processing transactions accurately, maintaining high visual merchandising standards, and tailoring recommendations to customer needs. At Nationwide Building Society, I handled a range of banking enquiries over the telephone, maintained accurate customer records, and followed data protection procedures—earning a Customer Hero Award for outstanding customer service.

Experience

Work history, roles, and key accomplishments

VA

Current

Operations & Client Coordinator

Current

VVC Media Marketing Agency

Sep 2024 - Present (1 year 10 months)

Coordinate day-to-day client communications, project schedules, and timelines to ensure responsive service from enquiry through project completion. Prepare proposals and invoices, maintain accurate business records, and support process improvements for efficient operations.

Client Communication Project Scheduling Timelines Management Client Relationship Management Customer Service Proposal Writing Invoice Processing Project Documentation Supplier Coordination Process Improvement

FL

Luxury Sales Assistant

Flannels

Jun 2021 - Nov 2021 (5 months)

Provided high-standard customer service by listening to customer needs and recommending products to support informed purchasing decisions. Processed card and cash transactions at the point of sale and maintained visual merchandising and store support during busy trading periods.

Customer Service Product Recommendations Point of Sale Visual Merchandising Team Collaboration

NS

Customer Service Advisor

Nationwide Building Society

Aug 2018 - Sep 2019 (1 year 1 month)

Delivered professional telephone customer service for a range of banking enquiries, resolving queries with clear and accurate information. Handled confidential customer data in line with data protection procedures and maintained accurate records while completing administrative tasks.

Telephone Customer Service Banking Enquiries Data Protection & Administration Active Listening Empathy Team Collaboration

Education

Degrees, certifications, and relevant coursework

US

University of Salford

Bachelor of Laws (LLB), Business English, Literature, Philosophy & Ethics

Grade: Upper Second-Class Honours (2:1)

Completed a Bachelor of Laws (LLB) degree, graduating with Upper Second-Class Honours (2:1) in 2024. Studied Business English, Literature, Philosophy and Ethics.

HS

Heckmondwike Grammar School

AS Level and GCSEs, AS Level / GCSE (English, Maths, Politics)

Completed AS Level and GCSEs (including English and Maths) with Politics listed among GCSE subjects.

Tech stack

Software and tools used professionally

Google Workspace

Make

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