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Shayna Aberg

@shaynaaberg

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I lead enterprise HCM implementation, integration delivery, and partner enablement across high-volume SaaS launches.

United States

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What I'm looking for

I'm looking to lead implementation, integration, delivery operations, or partner enablement teams where I can scale enterprise SaaS delivery, improve customer outcomes, and align Product, Sales, Customer Success, and Operations.

At UKG, I lead North American implementation and integration delivery for HR Service Delivery and Talent, overseeing 1,000+ annual SaaS launches with 93% CSAT.

I build delivery models, partner enablement programs, resourcing frameworks, and escalation processes that improve time-to-value and customer outcomes. My work has reduced manual effort by 35%, cut response times by 35%, and enabled 20+ certified partners to manage full-cycle SaaS deployments.

Across UKG, Ultimate Software, and Target, I've used operational analytics, coaching, and cross-functional partnership to strengthen retention, workforce planning, and service delivery. I'm a PMP, PMI-ACP, Lean Six Sigma Green Belt, and Customer Experience Professional Certified leader.

Experience

Work history, roles, and key accomplishments

Current

Manager, Implementation & Integration Delivery

Current

UKG

Apr 2022 - Present (4 years 5 months)

Directed a 15-person North American delivery organization overseeing 1,000+ annual SaaS launches while sustaining 93% CSAT. Managed delivery planning, capacity modeling, and resource allocation, and built enablement programs and reporting suites.

Manager, Product Support - UKG Pro

UKG (Ultimate Kronos Group)

Apr 2020 - Apr 2022 (2 years)

Led enterprise SaaS technical support team and built escalation processes that improved case resolution efficiency and reduced churn risk. Built KPIs and operational scorecards, forecasted staffing needs, and applied strategic coaching.

Technical Support Escalation Management KPI development Operational Scorecards Workforce Forecasting Resource Allocation Compliance Customer Lifecycle Performance Coaching

Manager, People Success - UltiPro

Ultimate Software

Sep 2019 - Apr 2020 (7 months)

Delivered top-tier client support for UltiPro core HR product suite, strengthening client relationships and increasing satisfaction. Implemented risk management strategies and drove continuous team improvement through coaching and development plans.

client support HR Software Risk Management Performance Coaching Executive Reporting Customer Health

Executive Human Resource Team Leader

Target

Oct 2011 - Sep 2019 (7 years 11 months)

Executed comprehensive HR initiatives across payroll, benefits, staffing, and regulatory compliance for a high-volume retail environment. Designed and facilitated training programs on diversity, equity, and inclusion, and applied data analytics to improve workforce planning.