Shaylene Wilke
@shaylenewilke
I lead patient access operations, registration, compliance, collections, and frontline team training in high-volume healthcare settings.
United StatesWhat I'm looking for
I'm currently a Patient Access Specialist Lead at Baptist Neighborhood Hospital, where I check in ER patients, explain ED/IP benefits, complete MOT processes, arrange transportation to HLOC, fulfill medical record requests, and lead ED/IP collections.
Previously, I led patient access teams at Promptu Immediate Care and Northeast Pediatrics, overseeing onboarding, staff training, scheduling, medical records, referrals, EHR implementation, and patient communication. I also managed restoration projects, subcontractors, quality assurance, scheduling, and insurance-related work at Blue Line Roofing & Construction.
Experience
Work history, roles, and key accomplishments
Patient Access Specialist Lead
Baptist Neighborhood Hospital
Mar 2024 - Present (2 years 6 months)
Check in ER patients, assist with registration and benefits explanation, complete MOT process, arrange transportation, perform medical record requests, and train new hires. Top earner in ED/IP collections.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Arts, Criminal Justice
2025 -
Grade: 3.434
Pursuing a Bachelor's degree in Criminal Justice with concentrations in Forensic Psychology and Crime Analysis/Criminology, maintaining a GPA of 3.434.
University of the Incarnate Word
Minor, Team Building and Leadership
2019 - 2019
Completed a minor in Team Building and Leadership, including courses in leadership and national leadership and success.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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