Rachel Crist
@rachelcrist
I am an experienced patient access supervisor improving registration accuracy and patient flow.
United StatesWhat I'm looking for
I am a patient access supervisor with progressive experience leading registration teams and managing scheduling operations across departments.
Since beginning in patient access in 2018, I advanced from representative to team leader and now supervise staff while ensuring accurate insurance verification, pre-authorizations, and HIPAA-compliant registration processes.
I prioritize process improvement and operational efficiency by monitoring KPIs, generating reports, implementing system updates, and training staff to reduce wait times and increase accuracy.
I am pursuing a Bachelor of Science in Healthcare Administration to strengthen my administrative skills while continuing to lead teams, manage resources and budgets, and deliver empathetic, patient-centered service.
Experience
Work history, roles, and key accomplishments
WHPatient Access Supervisor
WellSpan Health
Jul 2023 - Present (2 years 2 months)
Supervises a team of patient access representatives, ensuring accurate registration, insurance verification, and scheduling while maintaining HIPAA compliance. Leads process improvements, monitors data integrity, generates operational reports, and assists with departmental budgeting to improve productivity.
WHPatient Access Team Leader
WellSpan Health
Nov 2022 - Jul 2023 (8 months)
Led daily supervision, training, and performance management for patient access staff to ensure accurate registrations and timely scheduling. Implemented intake process improvements, resolved escalated registration issues, and supported rollout of new patient access technologies.
WHPatient Access Representative
WellSpan Health
Nov 2018 - Nov 2022 (4 years)
Handled inbound patient calls for appointment scheduling, insurance verification, and registration while maintaining HIPAA compliance and high customer service standards. Obtained pre-authorizations, assisted patients with the online portal, and maintained accurate demographic and insurance records to support billing and clinical workflows.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Maryland Global Campus
Bachelor of Science, Healthcare Administration
Pursuing a Bachelor of Science in Healthcare Administration with an expected graduation in May 2027 through the University of Maryland Global Campus.
Gettysburg Area High School
High School Diploma, High School
Earned a High School Diploma from Gettysburg Area High School in May 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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