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2X2 With Jay

@2x2withjay

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Results-driven healthcare leader with expertise in patient access management.

United States

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and enhances patient care.

I am a results-driven healthcare leader with over five years of experience in patient access and registration leadership. My journey has been marked by a commitment to optimizing operational performance and enhancing patient experiences. I have a strong background in utilizing EMR systems like Cerner and EPIC, and I am dedicated to exceeding targets while ensuring timely resolutions for complex user inquiries.

Currently, I serve as a Patient Access Manager at Franciscan Missionaries of Our Lady Health System, where I lead a team of 40-50 direct reports. My role involves establishing efficient admission processes, ensuring compliance with JCAHO standards and HIPAA regulations, and fostering strong relationships with physicians and staff. My previous experience as an Oxygen Specialist Team Leader and ER Patient Access Specialist Supervisor has equipped me with the skills to manage diverse teams and enhance customer service initiatives effectively.

As I pursue my Bachelor of Science in Health Administration, I am eager to leverage my leadership skills and healthcare expertise to contribute to an organization that prioritizes exceptional patient care and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Manager

Current

Franciscan Missionaries of Our Lady Health System

Jan 2022 - Present (3 years 5 months)

Established and coordinated all aspects of the admission process, including inpatient, outpatient, and emergency department registrations, time of service collections, and financial assistance screening. Managed referral, insurance verification, and pre-certification processes while assuring the development of a high-performance work team through coaching and mentoring.

Epic Revenue Cycle Management Patient Registration Customer Service Team Leadership JCAHO Standards Coaching

Oxygen Specialist Team Leader

Viemed

Jan 2021 - Dec 2022 (1 year 11 months)

Supervised a team of 15-20 employees, providing comprehensive onboarding, training, and ongoing support. Analyzed call center data, prepared reports, and collaborated with upper management to develop and maintain call center objectives, ensuring patient satisfaction and de-escalation.

Team Supervision Onboarding Training Call Center Operations Data Analysis Report Preparation Process Improvement Customer Service

ER Patient Access Specialist Supervisor

Lafayette General Health

Jan 2018 - Dec 2021 (3 years 11 months)

Managed a team of 20-30 employees, overseeing staff performance, productivity, and customer service initiatives. Identified and resolved issues through audits, facilitated conflict mitigation, and adjusted staffing to minimize patient wait times, while interacting with various departments to ensure a patient-friendly scheduling process.

Team Management Productivity Customer Service Auditing Conflict Resolution Quality Assurance Scheduling

Project Manager

Butler King

Jan 2014 - Dec 2018 (4 years 11 months)

Led and managed projects within the Burger King organization, applying project management methodologies to define scope, develop plans, and create schedules. Collaborated with cross-functional teams and stakeholders to identify requirements, managed project budgets and resources, and successfully delivered projects within established timeframes and budgets.

Project Management Project Planning Budget Management Resource Allocation Stakeholder Management Cross Functional Team Leadership Communication Strategic Planning

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Health Administration

Currently pursuing a Bachelor of Science in Health Administration, focusing on developing comprehensive knowledge in healthcare management and administration.