Marsha Sopiecha
@marshasopiecha
I am an experienced Patient Access and Revenue Cycle manager specializing in education, QA, and denial management.
United StatesWhat I'm looking for
I have decades of progressive experience in Patient Access and the Revenue Cycle, advancing from Access Representative to managerial and educational leadership roles. I manage teams, create training programs, and lead quality initiatives to improve front-end processes.
I have a track record of measurable results: I reduced denials by 30% in a revenue cycle role, improved point-of-service collections, authored a Complete Patient Access handbook, and developed medical record policies used by multiple hospitals. I also serve as a proctor and educator for CHAA and CHAM certifications.
I specialize in system implementations and integrations, working closely with IT on Epic, Cerner, McKesson, Centricity and numerous ancillary systems. I design QA rules, oversee auditing and duplicate medical record prevention/merging, and develop policies and educational content for staff at all levels.
I am a dedicated educator and project manager who drives employee engagement, patient satisfaction, and revenue outcomes. I bring strong problem-solving, public speaking, and cross-departmental consulting skills to complex access and revenue challenges.
Experience
Work history, roles, and key accomplishments
Consultant, Patient Access
Self Employed
Jan 2015 - Present (10 years 7 months)
Provided consulting, education and QA for Patient Access and revenue cycle teams, authored Patient Access policies and training materials, and served as NAHAM proctor and educator. Developed QA rules and reduced denials through process improvements.
Verification / Scheduler / Biller
Southwest General Hospital
Jan 2014 - Present (11 years 7 months)
Performed insurance verification, scheduling, billing and registration for Oakview; supported registration assignments and contributed to training and quality initiatives. Improved registration accuracy and patient access workflows.
Revenue Cycle Manager
St Anthony’s Medical Center
Jan 2019 - Jul 2019 (6 months)
Short-term engagement overseeing revenue cycle and access services, implementing education materials and processes that improved collections and reduced denials. Coordinated cross-functional teams and system configuration.
Revenue Cycle Manager
St Anthony’s Medical Center
Jan 2016 - May 2016 (4 months)
Managed front- and back-end revenue cycle operations and supervised Patient Access and urgent care teams; reduced denials by 30% and improved POS collections through education and process changes.
Lead, Verification/Authorization
Life Line Community Healthcare
Jan 2015 - Dec 2015 (11 months)
Led verification and authorization processes and managed denial workflows and medical billing, improving authorization accuracy and collections. Oversaw denial management initiatives to streamline revenue capture.
Supervisor/Educator
Southwest General Hospital
Sep 1989 - Apr 2014 (24 years 7 months)
Supervised Patient Access teams across ER, registration and outpatient services, improving upfront collections and reducing insurance rejections through auditing and training. Managed hiring, budgeting, QA and system implementations to improve patient satisfaction and employee engagement.
Education
Degrees, certifications, and relevant coursework
CCCuyahoga Community College
Certificate, Health Information Management
Completed coursework in Health Information Management at Cuyahoga Community College.
CCCuyahoga Community College
Certificate, Medical Terminology/Pharmacology
Completed advanced coursework in medical terminology and pharmacology at Cuyahoga Community College.
Professional Career College
Certificate, Medical Billing and Coding
Completed training in medical billing and coding at Professional Career College.
Professional Career College
Certificate, Medical Transcription
Completed medical transcription training at Professional Career College.
Medina Career Center
Certificate, Micro-Computer Accounting
Completed micro-computer accounting coursework at Medina Career Center.
Medina Career Center
Certificate, Home Health Care
Completed training in home health care at Medina Career Center.
Medina Career Center
Certificate, Diversified Health Occupations
Completed coursework in diversified health occupations at Medina Career Center.
State of Ohio
Teaching License, Adult Education
Obtained a teaching license for adult education issued by the State of Ohio.
Southwest General Hospital
Certificate, Management
Completed Essentials of Management training at Southwest General Hospital.
Howard Management
Certificate, Management
Completed management-related training under Howard Management.
N(National Association of Healthcare Access Management (NAHAM)
CHAA (Certified Healthcare Access Associate), Healthcare Access
Activities and societies: Proctor for CHAM/CHAA certification since 2015.
Earned the Certified Healthcare Access Associate (CHAA) credential from NAHAM in April 2014.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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