Open to opportunities

Shawntel Johnson

@shawntel

Message

Customer experience and retail sales professional who builds loyal relationships through polished service.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can deliver personalized guest service, resolve concerns with empathy, and use my retail and POS experience to drive positive experiences and repeat business.

I’m a personable, polished customer service professional with experience spanning hospitality, food service, retail sales, and small business operations. I’m known for professionalism, adaptability, and creating welcoming experiences that keep customers coming back.

Since 2018, I’ve owned and managed SHAWNTEL.CO STUDIOS, serving private clients, entrepreneurs, musicians, collectors, and creative professionals. I guide clients through consultations, pricing, scheduling, fulfillment, and post-purchase support—building long-term relationships through responsive communication and dependable follow-through.

I previously worked as an Inbound Call Center Representative, where I handled high volumes of calls with empathy and efficiency, using active listening to resolve issues and de-escalate challenging situations. Earlier, as a Restaurant Busser, I supported front-of-house teams in fast-paced service while prioritizing guest satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Small Business Owner

Current

Shawntel.Co Studios

Jan 2018 - Present (8 years 8 months)

Owned and managed an independent creative business serving private clients, entrepreneurs, musicians, collectors, and creative professionals. Handled client consultations, pricing, scheduling, fulfillment, post-purchase support, and daily operations while selling artwork and managing marketing to grow the business.

Inbound Call Center Representative

Continental Message Solution

Jan 2017 - Jan 2019 (2 years)

Assisted customers with account questions, service requests, billing concerns, and problem resolution while managing high volumes of inbound calls. Used active listening and de-escalation techniques and documented interactions across multiple computer systems.

Customer Support Inbound Calls Account Management Service Request Management Billing Support Active Listening Empathy De escalation Conflict Resolution Professional communication Documentation Phone Support

Restaurant Busser

Gordon Biersch Brewery Restaurant

Jan 2016 - Jan 2017 (1 year)

Supported servers and front-of-house staff during busy meal service by clearing, cleaning, sanitizing, and resetting tables. Restocked service stations and dining areas, working in a fast-paced, team-oriented environment focused on guest satisfaction.

Sanitizing Fast Paced Environment Hospitality