SHShawn Heyden
@shawnheyden
Experienced jewelry sales executive with expertise in customer service.
GermanyWhat I'm looking for
As a dedicated professional in the luxury jewelry industry, I bring over eight years of experience in sales, customer service, and operations management. My journey began with an apprenticeship at CHRIST Juweliere, where I honed my skills in merchandising and inventory management. I progressed through various roles, including Sales Consultant and Deputy Store Manager, refining my expertise in team leadership and revenue growth.
In my current role as Service Manager at ZeitZauber-Service, I oversee customer service operations and process optimization. Previously, at CHRIST Juweliere, I managed e-commerce and store-to-online fulfillment, significantly improving sales performance. My ability to enhance customer satisfaction and streamline business processes has been instrumental in driving success across my roles.
Complementing my professional experience, I pursued studies in Business Psychology at FOM University, focusing on consumer behavior and market research. This academic background, combined with my practical expertise, equips me to deliver data-driven solutions that align with business objectives and customer needs.
Experience
Work history, roles, and key accomplishments
Service Manager - Jewelry & Watches
ZeitZauber-Service
Mar 2024 - Present (1 year 3 months)
Oversee customer service operations and business processes for jewelry and watches. Focus on handcrafted service coordination and process optimization to enhance customer satisfaction.
Service Manager & Top Sales Associate
CHRIST Juweliere und Uhrmacher seit 1863 GmbH
Jun 2022 - Jul 2023 (1 year 1 month)
Managed customer consultations and complaint management while optimizing sales through e-commerce and store-to-online fulfillment strategies.
Jewelry Purchasing Assistant
Channel21 GmbH
Feb 2022 - Jun 2022 (4 months)
Handled product data management and quality control for jewelry, ensuring accurate system entries and effective supplier communication.
Jewelry Sales Consultant
Trauringschmiede Drechsel GmbH
Oct 2019 - Oct 2021 (2 years)
Provided luxury jewelry consultations and after-sales services, coordinating appointments to enhance customer experience.
Part-Time Job
Dirk Rossmann GmbH
Apr 2019 - Sep 2019 (5 months)
Managed cash register operations and inventory while engaging with customers to ensure a positive retail experience.
Deputy Store Manager
CHRIST Juweliere und Uhrmacher seit 1863 GmbH
Mar 2016 - Jan 2018 (1 year 10 months)
Led a team in managing store operations and revenue, focusing on sales and customer service to drive business success.
Sales Consultant & Associate
CHRIST Juweliere und Uhrmacher seit 1863 GmbH
Jul 2015 - Mar 2016 (8 months)
Engaged in retail sales and customer consultations, managing inventory control and merchandising to enhance store performance.
Education
Degrees, certifications, and relevant coursework
FMFOM University of Applied Sciences for Economics & Management
Studies in Business Psychology, Business Psychology
2019 - 2019
Studied Consumer Behavior, Market Research, Data Analysis, and Psychology of Sales.
CHRIST Juweliere und Uhrmacher seit 1863 GmbH x BBS - Economy & Retail School
Dual Apprenticeship, Luxury Sales & Customer Experience
2012 - 2015
Completed Dual Apprenticeship in Luxury Sales & Customer Experience, focusing on Merchandising, Inventory Management, Business Administration, and Jewelry Consultation.
Erich Kästner Oberschule
Secondary School Diploma
2006 - 2012
Completed Secondary School Diploma, equivalent to GCSEs/US High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
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