At Cvent, I implement complex, automated account workflows and have completed 400+ client projects while maintaining a 100% client satisfaction score.
I own client onboarding end to end, partnering with Implementation and CSM teams to meet adoption, project, integration, and Sales Addressable Market goals. I work with enterprise accounts including AstraZeneca, Morgan Stanley, and Sanofi.
I lead Client Success Review and Renewal discussions with Account Management, covering ROI, adoption metrics, and goals. I also identify opportunities to maximize account revenue, exceeding quarterly targets by an average of 20%.
I mentor junior teammates and train new hires, and I partner with technical teams on functional testing to reduce client escalations and speed up bug identification and resolution.
