Open to opportunities

Brian Harper

@brianharper

IT Support & AV Technical Specialist with 10+ years troubleshooting hardware/software and running live audio-visual systems.

United States

Message

What I'm looking for

I’m looking for a remote-ready role where I can diagnose issues fast, resolve problems without hand-holding, and communicate clearly. I’ll bring strong SLA adherence, thorough documentation, and calm troubleshooting across Windows/macOS and AV/media operations.

I’m a results-driven IT Support & AV Technical Specialist with 10+ years of hands-on experience delivering end-user technical support, audio-visual system management, and large-scale live event production. I diagnose hardware, software, and network issues remotely with a calm, efficient approach, and I’m comfortable communicating complex technical solutions clearly to non-technical stakeholders.

In IT, I provide remote and on-site support including hardware diagnostics, OS reinstalls, malware removal, driver updates, and network configuration—plus router, Wi‑Fi, and VPN setup for home-office clients. In AV, I design and operate PA/monitor systems, manage signal flow, troubleshoot system conflicts under strict time pressure, and mentor junior crew members—backed by tools like ServiceNow, Zendesk, Jira, Slack, and Teams.

Experience

Work history, roles, and key accomplishments

Current

Operations & Logistics Specialist

Current

Amazon Logistics

Jan 2022 - Present (4 years 6 months)

Managed high-volume daily logistics operations, troubleshooting app crashes, GPS/data errors, and device connectivity issues to maintain delivery performance. Coordinated with dispatch and warehouse teams and maintained detailed digital logs and status updates.

Operations And Logistics Troubleshooting App Crash Diagnosis GPS Data Error Resolution Status Reporting

Current

Freelance IT Support Consultant

Current

Self-Employed

Jan 2014 - Present (12 years 6 months)

Provided remote and on-site IT support including hardware diagnostics, OS reinstalls, malware removal, driver updates, and network configuration. Set up routers, Wi-Fi networks, and VPN access, and supported macOS and Windows 10/11 while documenting solutions for end users.

network settings Router Setup MacOS Support Remote IT Support

AV Technical Specialist & Live Engineer

Crew One Productions

Jan 2013 - Jan 2022 (9 years)

Provided end-to-end audio-visual technical support for major Atlanta venues, designing and operating PA/monitor systems and managing signal flow for large audiences. Maintained and inventoried technical equipment, performed preventive maintenance, and mentored junior crew members in AV setup and live sound fundamentals.

PA And Monitor Systems Signal Flow Avid VENUE Yamaha CL QL Troubleshooting Preventive Maintenance Inventory Cable Management Rider Integration

Education

Degrees, certifications, and relevant coursework

SAE Institute Atlanta

Associate of Applied Science, Audio Technology

Associate of Applied Science in Audio Technology from SAE Institute Atlanta, covering signal processing, studio recording, acoustics, digital audio production, system design, and IT networking fundamentals for AV environments.