Open to opportunities

Ron Bates

@ronbates

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Experienced audio engineer and tech support specialist.

United States

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What I'm looking for

I seek a role that allows me to leverage my audio engineering skills while fostering creativity and collaboration in a dynamic environment.

With a robust background in audio engineering and technical support, I have honed my skills at Universal Audio, where I currently serve as a Senior Tech Support Specialist. My role involves troubleshooting advanced audio interfaces, signal flow, and DAW setups, ensuring that clients receive top-notch support for their audio products. I take pride in creating comprehensive support content and knowledge base articles that enhance user experience and empower clients to maximize their equipment's potential.

Prior to my current position, I worked as a Technical Support Specialist at Universal Audio and as a Head Audio Engineer at Ridenour Rehearsals. My experience spans various roles, including managing recording studios, overseeing live sound for concerts, and producing music and podcasts. I have a passion for music and technology, which drives me to deliver high-quality audio solutions while effectively communicating with clients to meet their creative visions.

Experience

Work history, roles, and key accomplishments

Current

Senior Tech Support Specialist

Current

UniversalAudio

Apr 2022 - Present (4 years 2 months)

Responsible for troubleshooting advanced audio interfaces, signal flow, and DAW setups. Created support content and handled VIP clients with advanced technical issues.

Audio Troubleshooting Security Customer Support Flow

Current

Audio Engineer/Mixer/Music Producer

Current

Ron Bates Music

Jun 2017 - Present (9 years)

Produces and mixes music, radio ads, and podcasts, ensuring timely delivery and high-quality outcomes.

Music Production Client Communication Project Management Audio Editing Time Management Problem Solving Technical Skills

Technical Support Specialist

UniversalAudio

Oct 2020 - Apr 2022 (1 year 6 months)

Provided technical support for audio products, focusing on troubleshooting software and hardware issues.

Technical Support Audio Technical Troubleshooting Customer Service Communication Problem Solving Documentation

Head Audio Engineer

Ridenour Rehearsals

Sep 2018 - Oct 2020 (2 years 1 month)

Managed audio engineering for concerts and events, including P.A. system configuration and studio management.

Audio Engineering System Configuration Studio Event Production Communication Team Leadership

Intern

Starstruck Studios

Jan 2018 - Oct 2018 (9 months)

Assisted in session setup and teardown, contributing to the smooth operation of recording sessions.

Communication Teamwork Time Management Problem Solving Learning

Teacher/Band Leader

Coral Springs Music All Stars

Jan 2015 - Jul 2017 (2 years 6 months)

Led a live performance band program for youth, focusing on communication, harmony arrangements, and musician development.

Teaching Communication Teamwork Performance Mentorship

Intern/Assistant

Markee Music Recording Studio

Jun 2017 - Jul 2017 (1 month)

Supported recording sessions by tracking and overdubbing various artists, gaining hands-on experience with Pro Tools.

Communication Teamwork Technical Skills Learning

Education

Degrees, certifications, and relevant coursework

Google

Professional Certification in IT Support, Information Technology

2022 - 2023

A 6 month IT support program, developed by Google, that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs centered around Windows and Linux.

The Blackbird Academy

Certificate in Audio Engineering, Audio Engineering

2017 - 2017

A six-month audio engineering program. We spent three months learning about theory/application and three months recording and overdubbing various bands. Guest mentors include Steve Marcantonio, Jay Messina, Vance Powell, and many others. We individually complete a student engineered final project consisting of a tracking session and several overdub/mix sessions.