Shabbir Panawala

Played a pivotal role in successful product launches by effectively communicating features and benefits to potential clients. Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers. Collaborated with cross-functional teams to improve overall customer experience within the company.

Render correct concepts and meanings between Urdu and English following complexity, clarity, tone and style from one language into another, upholding the correct rules for grammar and syntax in both languages. Follow instructions for clients, manage the flow of the call and avoid taking over the call, as well as avoid interaction with the limited English speaker person without the client's permiss

Streamlined communication with clients by implementing new CRM software to track interactions and support requests. Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance. Increased customer retention through active listening, empathy, and tailored assistance for individual needs.

Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance. Adapted communication style based on each individual's needs, providing clear instructions for non-native English speakers or those requiring additional support. Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.

Completed the Higher Secondary Certificate program.

Completed the Secondary School Certificate program.