Open to opportunities

LaToya Branch

@latoyabranch

Message

Detail-oriented content moderation and trust & safety specialist.

United States

Message

What I'm looking for

I seek remote or hybrid roles in trust & safety or content moderation where I can apply my attention to detail, policy compliance expertise, and documentation skills to improve safety and data integrity.

I am a meticulous content reviewer and trust & safety professional with a proven track record of maintaining data accuracy, documenting interactions, and enforcing policy compliance in remote and in-person roles.

My experience spans content moderation, quality assurance, and confidential information handling across hospitality and customer service environments, where I consistently applied strong analytical skills, written communication, and pattern recognition to resolve discrepancies and protect sensitive data.

I work effectively and independently in fast-paced, remote settings, prioritizing consistency, objectivity, and operational quality while leveraging CRM platforms and internal review systems to support rigorous documentation and reporting.

Experience

Work history, roles, and key accomplishments

Front Desk Agent

Hampton Inn & Suites

Jan 2022 - Dec 2023 (1 year 11 months)

Reviewed customer records and service information for accuracy, maintained confidentiality of sensitive data, and documented interactions in internal systems to ensure compliance and operational consistency.

Data Entry Documentation Confidentiality Compliance CRM Platforms Time Management

Front Desk Receptionist

Spa D’Santé

Jan 2021 - Dec 2022 (1 year 11 months)

Managed and reviewed client data, schedules, and records to maintain data integrity and compliance with privacy standards, supporting operational quality through organized documentation.

Scheduling Documentation Data Integrity Privacy & Compliance CRM Platforms Customer Service Microsoft Office

Customer Service Representative

APAC Teleservices

Jan 2007 - Dec 2009 (2 years 11 months)

Reviewed customer account information and documented updates accurately in high-volume environments, ensuring compliance with internal policies and protection of confidential customer data.

Compliance Policies CRM Platforms Written Communication

Content Moderation Specialist

LaToya Branch

Remote content reviewer specializing in trust & safety; reviewed and evaluated user content and customer information to ensure policy compliance, data accuracy, and confidentiality in fast-paced environments.