Nya Garvin
@nyagarvin
Trust & Safety Investigator who turns investigations and data analysis into actionable, ethical outcomes.
United StatesWhat I'm looking for
I’m a Trust & Safety Investigator with a dynamic background in investigative work, specializing in the collection and analysis of information to reveal critical insights. I’m recognized for fostering collaborative teamwork and demonstrating reliability while adapting to changing requirements to drive successful outcomes.
In my current role, I conduct thorough investigations into urgent safety incidents, threats, and self-harm reports—ensuring prompt escalation to clinical teams or law enforcement as necessary. I also handle child safety investigations with detailed evidence-based reports, manage payment investigations and fraud triage, and perform account research using account history and cross-system data to resolve issues quickly and accurately.
I bring strong ethics and precision through regulatory and policy compliance, documenting chain of custody for evidence, and maintaining audit-ready case files. I’m committed to high-quality results, integrity, and effective communication—coordinating cross-functional teams, briefing stakeholders, and guiding cases from initiation to remediation and closure.
Experience
Work history, roles, and key accomplishments
Conducted investigations into urgent safety incidents, including threats and self-harm reports, with escalation to clinical teams or law enforcement as needed. Performed fraud triage and payment investigations, documented findings with chain of custody, and resolved policy-violation cases through cross-functional coordination.
Counselor
American Legion Auxiliary
Jan 2015 - Present (11 years 6 months)
Served as a counselor for Virginia Girls State, supporting participants and program activities.
Moderated in-game and user-generated content by applying set policies and tagging guidelines. Supported UAT by testing and compiling bugs, served as an SME for special UAT, assisted FLAs through communications, and helped improve team workflow.
Researched, analyzed, and evaluated targeted social media ads to determine whether they were harmful to targeted audiences. Provided constructive feedback on advertising content to support quality improvement and assessed ads for policy violations.
Handled inbound calls and chats for unemployment claims. Researched and analyzed claimant account information to resolve issues, including investigating and resolving account problems.
Reviewed targeted social media ads and analyzed data sets to provide constructive feedback on content and cultural relevance. Helped optimize partner marketing campaigns by using content analysis to support improved pay-per-click performance.
Education
Degrees, certifications, and relevant coursework
University of North Carolina at Charlotte
Bachelor of Arts, History and Political Science
Earned a Bachelor of Arts with a focus on History and Political Science, completed in 05/2020.
Availability
Location
United StatesAuthorized to work in
Job categories
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