Fatima Rowen
@fatimarowen
Trust & Safety operations leader improving moderation accuracy, productivity, and scalable processes.
United StatesWhat I'm looking for
I am a Trust & Safety operations leader with over seven years of experience in content moderation, quality assurance, escalation management, and workforce operations. I have driven measurable improvements in moderation accuracy and productivity, overseen hundreds of thousands of content reviews, and built scalable onboarding and operational documentation to support 24/7 moderation teams.
I lead cross-functional collaborations with Product, Engineering, Media, and Business stakeholders to refine policies and optimize workflows, recruit and train moderators, and design workforce schedules. My work has produced tangible outcomes — improving QA accuracy, increasing push open rates, and reducing harmful content exposure through systematic enforcement and process improvements.
Experience
Work history, roles, and key accomplishments
Led and executed 4,000+ direct moderation decisions and oversaw 400,000+ content reviews across US workflows, improving QA accuracy by 3% and maintaining 96%+ accuracy across 343K+ reviewed articles while designing 24/7 schedules and onboarding moderators.
Team Lead
Vaco at Google
Mar 2021 - Nov 2022 (1 year 8 months)
Managed day-to-day moderation operations, supervised 200+ moderators, led hiring and training initiatives, and executed performance improvement processes while collaborating on escalations and workflow enhancements.
QA Specialist
Vaco at Google
May 2020 - Mar 2021 (10 months)
Audited moderation decisions across 20+ reviewers, delivered structured weekly feedback, and analyzed large datasets to ensure policy compliance and improve review accuracy.
Education
Degrees, certifications, and relevant coursework
California State University, East Bay
Master of Arts, TESOL
Completed a Master of Arts in TESOL focused on teaching English to speakers of other languages.
California State University, East Bay
Bachelor of Arts, Anthropology
Activities and societies: Dean's List
Earned a Bachelor of Arts in Anthropology and was recognized on the Dean's List.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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