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Dontravious Alford

@dontraviousalford

Message

Trust & Safety Specialist improving compliance and fraud prevention through data-driven operations.

United States

Message

What I'm looking for

I’m looking to lead trust & safety and risk investigations, streamline onboarding, and drive compliance and fraud prevention using KPI tracking, data analysis, and cross-functional collaboration.

I’m a Trust & Safety and risk operations professional with 5+ years of experience in high-volume environments. At Walmart (2022–Present), I’ve strengthened marketplace integrity by removing 20,000+ policy-violating listings, mitigating platform risk, and onboarding 2,000+ sellers while exceeding KPI goals.

I manage 50+ daily risk investigations across fraud prevention, policy enforcement, and account compliance, and I streamline workflows using KPI tracking and operational reporting. I also train and mentor new hires to reach full productivity within two weeks, drawing on my background in customer experience, sales, and production supervision.

Experience

Work history, roles, and key accomplishments

Current

Senior Coordinator - Trust Ops

Current

Walmart

Jan 2022 - Present (4 years 6 months)

Improve trust & safety and risk operations by enforcing policy standards, mitigating platform risk, and enhancing seller onboarding. Removed 20,000+ policy-violating listings and onboarded 2,000+ sellers while managing 50+ daily risk investigations.

Risk Mitigation Fraud Detection Policy Enforcement Compliance Operations KPI Tracking Process Improvement Operational Reporting Data Analysis Power BI SQL Trust and Safety

Customer Service Representative

Afni

Jan 2021 - Jan 2022 (1 year)

Handled high-volume customer interactions while maintaining strong resolution metrics and resolving escalations to deliver quality customer experiences. Achieved an 85% customer resolution rate through communication and problem-solving.

Customer Service Customer Experience Resolution Management Escalation Handling Conflict Resolution CRM Systems

Production Supervisor

Helena Chemical

Jan 2019 - Jan 2020 (1 year)

Supervised a team of 24 employees in a high-volume production environment, improving workflow efficiency and performance monitoring. Prevented approximately $30,000 in potential losses by identifying operational inefficiencies.

Production Supervision Team Management Operational Accountability Performance Monitoring Loss Prevention Process Improvement

Insurance Sales Representative

Weatherspoon Agency

Jan 2021 - Present (5 years 6 months)

Sold 250+ insurance policies through strategic outreach and relationship-building while conducting 100+ outbound calls daily to generate leads. Trained and supported five agents on sales techniques and customer engagement.

Insurance Sales Outbound Calling Lead Generation Relationship Building Sales Training Customer Engagement Sales Strategy