Jill Barclay
@jillbarclay
Remote Trust & Safety specialist blending linguistic insight with risk-focused operations.
What I'm looking for
I am an analytical Trust & Safety and operations professional with a BA in English Literature and a minor in Mathematics, bringing a strong foundation in linguistic discernment and logical problem solving. I combine TESOL-certified communication skills and British/US English nuance to assess content accurately and communicate clearly.
As an Operations Lead in independent e-commerce since 2012, I managed thousands of transactions across major digital marketplaces, ensured 100% compliance with platform Terms of Service, and achieved a 99.8% positive feedback rating through effective dispute resolution and de-escalation. I apply mathematical reasoning and data-driven quality assurance to optimize processes and mitigate risk.
Earlier roles in procurement and education strengthened my vendor management, inventory controls, and evaluative patience—skills I translate into content moderation, policy enforcement, and fraud prevention for remote Trust & Safety or AI data training teams.
Experience
Work history, roles, and key accomplishments
Operations Lead
Independent E-commerce Operations
Jan 2012 - Present (14 years 1 month)
Managed end-to-end lifecycle of thousands of marketplace transactions, ensuring 100% compliance with platform TOS and maintaining a 99.8% positive feedback rating through dispute resolution and risk mitigation.
Purchasing Manager
New Look
Jan 2000 - Dec 2004 (4 years 11 months)
Directed procurement and vendor relations, managing high-volume inventory cycles and quality control standards for an international retail chain.
TESOL Educator
Oxford International Study Centre
Jan 1998 - Dec 2000 (2 years 11 months)
Taught English to speakers of other languages with emphasis on grammar, syntax, and cultural idioms, developing strong written and verbal communication and assessment skills.
Education
Degrees, certifications, and relevant coursework
Middlesex University
Bachelor of Arts, English Literature
Completed a Bachelor of Arts in English Literature with a minor in Mathematics, developing skills in linguistic analysis and quantitative reasoning.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Jill?
You can contact Jill and 90k+ other talented remote workers on Himalayas.
Message JillFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
