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Jill Barclay

@jillbarclay

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Remote Trust & Safety specialist blending linguistic insight with risk-focused operations.

United States

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What I'm looking for

I seek remote Trust & Safety or AI data roles where I can apply linguistic expertise, data-driven moderation, and dispute-resolution skills to reduce risk and improve user trust.

I am an analytical Trust & Safety and operations professional with a BA in English Literature and a minor in Mathematics, bringing a strong foundation in linguistic discernment and logical problem solving. I combine TESOL-certified communication skills and British/US English nuance to assess content accurately and communicate clearly.

As an Operations Lead in independent e-commerce since 2012, I managed thousands of transactions across major digital marketplaces, ensured 100% compliance with platform Terms of Service, and achieved a 99.8% positive feedback rating through effective dispute resolution and de-escalation. I apply mathematical reasoning and data-driven quality assurance to optimize processes and mitigate risk.

Earlier roles in procurement and education strengthened my vendor management, inventory controls, and evaluative patience—skills I translate into content moderation, policy enforcement, and fraud prevention for remote Trust & Safety or AI data training teams.

Experience

Work history, roles, and key accomplishments

Current

Operations Lead

Current

Independent E-commerce Operations

Jan 2012 - Present (14 years 1 month)

Managed end-to-end lifecycle of thousands of marketplace transactions, ensuring 100% compliance with platform TOS and maintaining a 99.8% positive feedback rating through dispute resolution and risk mitigation.

Content Moderation Policy Enforcement Risk Assessment Fraud Prevention Quality Assurance Data Analysis E Commerce Operations

Purchasing Manager

New Look

Jan 2000 - Dec 2004 (4 years 11 months)

Directed procurement and vendor relations, managing high-volume inventory cycles and quality control standards for an international retail chain.

Procurement Vendor Management Inventory Management Quality Control Supply Chain Retail Operations

TESOL Educator

Oxford International Study Centre

Jan 1998 - Dec 2000 (2 years 11 months)

Taught English to speakers of other languages with emphasis on grammar, syntax, and cultural idioms, developing strong written and verbal communication and assessment skills.

TESOL Curriculum Development Linguistic Analysis Classroom Management Assessments Cross Cultural Communication