At VS Media, I investigate complex account, behavioral, risk, and policy issues that require higher-level review. I review activity for fraud indicators and policy concerns, document findings, and escalate cases when additional investigation is needed.
I also investigate website and application issues, document reproducible behavior, and validate fixes after process changes. Before my promotion to Tier 2, I supported customers at Tier 1; in freelance data entry, I maintained 99% accuracy while verifying information.
