Harlie Blair
@harlieblair
I investigate safety incidents and enforce policies to protect customers.
United StatesWhat I'm looking for
At Rover, I investigate safety incidents, abuse reports, and policy violations, analyze evidence, and make account suspension or deactivation decisions that support customer safety.
I've spent more than 10 years in trust and safety operations, content moderation, technical support, and customer service. I exceed quality and productivity metrics, resolve complex cases, mentor teammates, and partner cross-functionally to apply policies consistently.
Experience
Work history, roles, and key accomplishments
Trust & Safety Operations
Rover
Feb 2023 - Present (3 years 6 months)
Investigate safety incidents, abuse reports, and policy violations. Analyze evidence and make account suspension/deactivation decisions.
Digital Content Moderator
TaskUs
Jul 2018 - Feb 2023 (4 years 7 months)
Moderated user-generated content. Exceeded KPI targets and applied policy consistently.
Customer Service Representative
Ibex Global
Sep 2016 - Feb 2018 (1 year 5 months)
Provided technical support, handled escalations, and delivered customer service while achieving KPIs.
Shift Leader
Orange Leaf
Apr 2015 - Oct 2015 (6 months)
Led daily operations, managed inventory, trained staff, and ensured customer service quality.
Education
Degrees, certifications, and relevant coursework
Tom C. Clark High School
High School Diploma, General Studies
High school diploma from Tom C. Clark High School.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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