Open to opportunities

Harpreet Kaur

@harpreetkaur7

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Tech Support Executive delivering customer-focused technical troubleshooting and solutions.

India

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What I'm looking for

I seek a technical support role where I can apply troubleshooting skills, deliver high customer satisfaction, grow through mentorship, and work in a collaborative, learning-focused environment.

I am an enthusiastic and dedicated Tech Support Executive with a strong background in troubleshooting software, hardware, and network issues to ensure smooth operations for customers.

I provided customer-focused technical support via calls, chats, and emails while maintaining high satisfaction ratings, and I logged and tracked tickets, documented solutions, and escalated complex issues for timely resolution.

My technical foundation includes C++, Python, HTML/CSS, MySQL, data structures, operating systems, and software testing, and I continuously pursue certifications to expand my skills.

I value clear communication, continuous learning, and problem solving, and I am motivated to support clients and drive success within a collaborative technical support team.

Experience

Work history, roles, and key accomplishments

Tech Support Executive

Sarwave Pvt Ltd

Jul 2024 - Oct 2025 (1 year 3 months)

Provided customer-focused technical support via calls, chats, and emails; troubleshot and resolved software, hardware, and network issues to ensure uninterrupted operations and maintained high satisfaction ratings.

Technical Support Troubleshooting Customer Service Ticketing C++HTML MySQL MS Office

Education

Degrees, certifications, and relevant coursework

Chandigarh University

Bachelor of Engineering, Computer Science and Engineering

2020 - 2024

Activities and societies: Internship in Web Development with Internshala; courses: Python for Everybody (Coursera), Software Testing (NPTEL), Creative & Critical Thinking (LinkedIn Learning)

Completed a Bachelor of Engineering in Computer Science and Engineering with coursework and practical experience in software, hardware, and networking troubleshooting.