Sharon User

I am a dedicated and customer-focused hospitality professional with over a year of hands-on experience in delivering exceptional food and beverage service in high-paced environments, including Hilton. My proven ability to manage customer needs with professionalism and resolve complaints efficiently has allowed me to maintain high standards of service. I am adaptable, dependable, and passionate about creating positive guest experiences.

In my role as a Food & Beverage Assistant at Hilton, I delivered excellent front-of-house service in a professional and welcoming manner. I managed cloakroom services, ensuring guest belongings were handled with care and efficiency. My commitment to maintaining hygienic and organized service areas in compliance with safety standards has consistently enhanced guest satisfaction, as reflected in the positive feedback I received. I thrive in team settings, collaborating effectively to serve up to 100 customers per shift during large functions.

Previously, as a Waitress at Ginger Spice, I greeted and seated guests, delivering a warm and friendly first impression. My strong menu knowledge supported guests in making informed dining choices, and I handled customer complaints with a 90% resolution success rate, ensuring return visits. I processed payments accurately and maintained cleanliness in the dining area, adhering to health and safety guidelines.