Looking for a job

Sharon Sidika

@sharonsidika

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I am a virtual assistant and customer-service professional driving accuracy, efficiency, and customer satisfaction.

Kenya

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What I'm looking for

I'm seeking a role leveraging virtual assistant, front desk manager, customer care,email manager or customer-service strengths in a collaborative, growth-oriented company that values accuracy, development, and measurable impact.

I am a highly motivated virtual assistant and customer-service professional with hands-on experience in administration roles, bookkeeping, front-office operations, and digital marketing, committed to accuracy and client satisfaction.

As payroll associate I improved payment processing efficiency by 35%, detected and prevented fraudulent activity, streamlined bookkeeping to reduce discrepancies by 20%, and increased customer retention by 45%. In reception and marketing roles I boosted occupancy by 25%, raised social media engagement by 40%, mentored over 500 youths, and collected data from 300+ households to inform project decisions.

I am excellent in Excel, QuickBooks, administration , payroll, email management, calendar management, report writing, meeting schedule, and communication skills and seek to deliver measurable improvements in finance, operations, or customer-facing functions.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Very Individual Protection Company

Jan 2025 - Mar 2025 (2 months)

Managed travel arrangements, payroll, scheduling and bookkeeping for a USA-based client, streamlining scheduling and reducing administrative errors by 30%. Improved customer response efficiency and prepared reports to support operations.

Virtual Assistance Travel Coordination Payroll Bookkeeping Customer Service Data Entry

Receptionist & Digital Marketer

Joe Parcels and Shipping Company

Nov 2024 - Dec 2024 (1 month)

Managed social media accounts and customer communications, increasing engagement by 40% and improving response times. Scheduled appointments and handled front-desk administrative tasks to enhance client satisfaction.

Social Media Marketing Customer Service Content Creation Email Support Scheduling Analytics

Front Office Manager

Enzogu Gardens Vihiga

Jul 2024 - Oct 2024 (3 months)

Led front office operations and reservations, boosting hotel occupancy by 25% and increasing bookings via social media by 30%. Oversaw guest services to ensure exceptional customer experience.

Reserving Customer Service Social Media Marketing Guest Service Administrative Management

Community Resource Person & Mentor

Practical Action

Oct 2023 - Jun 2024 (8 months)

Mentored over 500 youths in agricultural best practices and served as rapporteur, improving project reporting and impact assessment. Led data analysis efforts to enhance monitoring and evaluation.

Mentorship Community Outreach Training Reporting Data Analysis Stakeholder Engagement

Enumerator

National Agricultural and Rural Inclusive Growth

Sep 2023 - Nov 2023 (2 months)

Conducted field surveys and collected data from 300+ rural households, improving data accuracy and reducing errors by 20% to support program decisions. Ensured data integrity throughout field operations.

Surveying Data Collection Data Quality Assurance Data Analysis Reporting

Accounts Manager/Customer Service

Jadeja Book Centre & Manufacturing Company

Nov 2019 - Jun 2022 (2 years 7 months)

Managed compensation claims, cheque processing and monthly reconciliations, improving cheque processing efficiency by 35% and reducing financial discrepancies by 20%. Detected and reported fraudulent activities to safeguard assets.

Bookkeeping Claims Processing Fraud Detection Financial Reporting Customer Service

Cyber Café Attendant & Sales Manager

Norah Ogada

Aug 2018 - Oct 2019 (1 year 2 months)

Provided administrative and online services while managing boutique sales, increasing sales by 25% and improving transaction reconciliation accuracy by 15%. Streamlined expenditures to exceed sales targets.

Point of Sale Customer Service Sales Management Administrative Support KRA Services Inventory Management