Sharon Phali

Supported implementation of transformation initiatives aligned with SAP’s strategic goals and coordinated skills development programmes, improving capability alignment across business units. Monitored and reported training effectiveness to drive continuous improvement and ensured stakeholder alignment with regulatory and business requirements.

Completed a two-month programme training in SAP technologies, assisted senior consultants with gathering business requirements and supported design and configuration of SAP solutions for implementations. Gained practical exposure to SAP implementation processes.

Built, modified, and tested software applications, resolved complex user queries and defects, and documented technical tasks to align with specifications and suggested process enhancements. Contributed to delivering stable application components during the programme.

Conducted door-to-door data collection using maps and GPS, assisted residents with surveys, and verified recorded information to ensure accurate census data capture. Improved survey completeness and data quality in assigned areas.

Provided customer service, assisted customers with merchandise selection, and managed daily assignment schedules and document organization to optimize team performance. Prepared reports and maintained accurate records of transactions and tasks.

Completed a BCom Honours in Information Management with a focus on Knowledge Management during 2022.

Completed a BCom in Information Management with emphasis on Knowledge Management from 2019 to 2021.

Completed the National Senior Certificate covering secondary school coursework from 2014 to 2018.