Bongiwe Kakaza

Resolved daily operational incidents logged by SAP users across national and international stores, and executed configuration for master data accuracy. Worked on SAP ERP system optimizations by gathering stakeholder requirements, creating technical design documents, and implementing system enhancements and bug fixes. Executed functional testing and user acceptance testing, and created training doc

Welcomed church members and assisted them in finding seats, ensuring a comfortable environment. Provided support to the Bishop of the church and contributed to decorating the church for various events. Developed strong communication, leadership, and teamwork skills.

Assisted with approving members into the Facebook Group via Group Track CRM and managed leads through pipelines. Scheduled offer calls for leads with the CEO to convert them into clients. Analyzed AS-IS business processes and modeled TO-BE business processes, including a system migration project from Kartra to Go High Level.

Mentored young women aged 13 to 18, providing guidance on self-love, school, careers, and family-related issues. Focused on building sisterhood and fostering personal development. Developed strong communication and interpersonal skills.

Assisted with calls in the SAP Retail division, focusing on problem resolution and root cause analysis for repeated incidents. Analyzed AS-IS business processes, gathered requirements from stakeholders, and compiled Business Requirement Documents. Modeled TO-BE business processes on ARIS Connect and supported smart-shopper card customers using SAP CRM.

Allocated calls among Dolfin Support Consultants and resolved client system incidents remotely using available systems and software. Created DolfinLive users and performed comprehensive systems testing. Developed strong communication, professionalism, and teamwork skills while working under pressure.

Managed project risks and communications for a digital innovation website project. Ensured effective communication among team members and stakeholders. Worked under pressure to meet project schedules and mitigate potential issues.

Registered delegates and scanned their barcodes upon arrival. Monitored presentation rooms to ensure smooth operations and assisted attendees as needed. Demonstrated strong communication and customer satisfaction skills in a fast-paced environment.

Recorded resident information by migrating data from manual files to a digital database. Prepared project Gantt charts to visualize and track project timelines. Developed computer skills, attention to detail, and project management abilities.

Currently pursuing a qualification in Business Systems Analysis. This program focuses on understanding and improving business processes through systematic analysis.

Currently undertaking an MBA program, focusing on advanced business management principles and leadership. This degree aims to enhance strategic thinking and decision-making skills.

Completed an Honours degree in Information Systems, deepening knowledge in the application of IT within business contexts. Focused on advanced topics in information management and technology.

Studied a Bachelor of Commerce degree with a major in Information Systems. Covered core business disciplines including Management, Finance, Accounting, and Industrial Psychology.

Completed the National Senior Certificate, focusing on subjects such as IsiXhosa, English, Mathematical Literacy, Accounting, Business Studies, and Computer Application Technology. Achieved a foundational education for tertiary studies.