Open to opportunities

Brenda Amoke

@brendaamoke

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Customer Experience Executive with 8 years in exceptional support.

Kenya

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Experience Executive with over 8 years of experience in delivering exceptional support in fast-paced call center and digital environments. My expertise lies in handling customer queries across various platforms, including phone and social media, with professionalism, empathy, and efficiency. I pride myself on being a proactive communicator who is committed to resolving issues, enhancing customer satisfaction, and strengthening brand loyalty.

As a customer care agent, I have honed my skills as a Customer Care Agent, providing front-line support and delivering timely, personalized responses to inquiries and complaints. I have successfully resolved a wide range of technical and non-technical queries while maintaining the company’s brand tone. My contributions to team knowledge sharing and internal process optimization have significantly enhanced service delivery, and I have been commended for my professionalism and patience in high-pressure situations.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Agent

Current

Safaricom PLC

Jan 2017 - Present (8 years 6 months)

Provided front-line support to customers via phone and official social media channels, including Facebook, X (Twitter), and Instagram. Delivered timely and personalized responses to inquiries, complaints, and service issues, consistently maintaining the company’s brand tone.

Customer Support Social Media Management CRM Software Conflict Resolution Problem Solving Communication Customer Service Technical Support Data Entry Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Science, Environmental Conservation and Natural Resource Management

Graduated with a Bachelor of Science in Environmental Conservation and Natural Resource Management. Focused on understanding and managing natural resources and environmental issues.