SHARON ONYANGO

I am a detail-oriented and proactive Medical Receptionist with two years of hands-on experience supporting busy clinics and hospitals. I excel at patient coordination, appointment scheduling, medical data entry, and insurance claim processing.

At Ambira Sub-County Hospital I managed over 150 appointments daily, handled clinic diaries for multiple providers, and maintained confidentiality for personal and medical records. I routinely conducted inbound and outbound calls, managed the clinic inbox, and sent SMS appointment reminders.

I implemented automated appointment updates that reduced daily patient call volume and improved wait-time communication, demonstrating a focus on process improvement and patient experience. I am HIPAA-aware and skilled in EHR/EMR management, claims processing, and handling high volumes of patient queries.

I am organized, reliable, and comfortable supporting medical teams either virtually or onsite, bringing strong administrative, clerical, and multitasking capabilities to streamline clinic workflows and enhance patient service.