Jackline Nancy
@jacklinenancy1
Patient-focused health records and receptionist professional delivering accurate, empathetic administrative support.
KenyaWhat I'm looking for
I am a resilient health records and receptionist professional with extensive experience in patient registration, medical records management, billing, and customer service across hospitals and clinics. I have a proven record of maintaining accurate patient files, coding and indexing records, converting hardcopy to electronic records, and improving records-management workflows while ensuring confidentiality and insurance eligibility verification.
I thrive in dynamic healthcare environments where multitasking, clear communication, and compassion matter; I consistently manage appointments, process claims and invoices, handle calls, and support patients in distress, all while applying strong organizational skills and proficiency in Microsoft Office and internet applications.
Experience
Work history, roles, and key accomplishments
Receptionist
Equity Afia
Aug 2022 - Jan 2024 (1 year 5 months)
Managed patient registration, scheduled follow-ups, processed insurance claims and invoices, and maintained accurate patient records while supporting distressed patients and assisting in emergencies.
Receptionist
Emory Hospital
Oct 2021 - Oct 2022 (1 year)
Registered patients, scheduled follow-up appointments, managed billing and invoicing, and handled incoming and outgoing calls while working under locum arrangements.
Health Records Officer
Nairobi East Hospital
Jun 2019 - Apr 2020 (10 months)
Filed, coded, indexed and converted hardcopy patient records to electronic format, prepared DBR/B1/D1 reports, identified records management gaps and ensured confidentiality and proper information sharing.
Customer Service Executive
Calltronix Kenya Limited
May 2017 - May 2019 (2 years)
Handled customer complaints and requests for the Crown Paints account, provided effective solutions, and documented customer information to ensure issue resolution and service continuity.
Health Records & Receptionist
Mariakani Cottage Hospital
Mar 2015 - Oct 2016 (1 year 7 months)
Registered patients, filed and retrieved records, coded and indexed patient information, and prepared weekly and monthly reports and admissions documentation.
Education
Degrees, certifications, and relevant coursework
KCKenya Medical Training College
Diploma in Health Records and Information, Health Records and Information
2017 - 2019
Completed a Diploma in Health Records and Information focused on health records management and medical coding.
KCKenya Medical Training College
Certificate in Health Records and Information, Health Records and Information
2012 - 2014
Completed a Certificate in Health Records and Information covering fundamentals of medical records and information management.
African Institute of Research and Development Studies
Certificate in Computer Packages, Computer Applications
2011 - 2011
Completed a Certificate in Computer Packages focused on practical computer applications.
Moi Girls High School Kamusinga
Kenya Certificate of Secondary Education, Secondary Education
2007 - 2010
Attended Moi Girls High School Kamusinga and completed the Kenya Certificate of Secondary Education.
Peter Kibukosya Primary School
Kenya Certificate of Primary Education, Primary Education
2000 - 2006
Completed primary education and obtained the Kenya Certificate of Primary Education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Jackline?
You can contact Jackline and 90k+ other talented remote workers on Himalayas.
Message JacklineFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
