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Sharon Okori

@sharonokori

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I improve information services, knowledge management, and project delivery across remote and customer-facing teams.

Portugal

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What I'm looking for

I'm looking for opportunities where I can improve information services, coordinate projects, build useful knowledge resources, and help teams deliver reliable, customer-focused outcomes.

I deliver information services, knowledge management, and project coordination across education, insurance, technology recruitment, and customer support.

At Pellegrino Mpagi Foundation, I coordinate multiple remote projects across time zones, manage scope, budgets, timelines, resources, stakeholder communication, and risk mitigation. I also introduced post-project evaluations to capture lessons learned and improve future delivery.

Previously, I developed procedures, process guides, workflows, QA tools, and operational knowledge at Hiscox; supported UK customers at Living Brands/Sellbytel; and led a 15-person User Services team at Gulu University Library through its transition to an integrated library management system.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator

Current

Pellegrino Mpagi Foundation

May 2023 - Present (3 years 4 months)

Leading end-to-end planning of multiple projects, aligning deliverables with organisational goals and managing scope, budget, timeline and resource allocation. Facilitating stakeholder communication and producing regular progress reports to senior management.

Project Management Google Workspace Microsoft Office Slack Asana Kanban Risk Mitigation Stakeholder Communication

Tech Recruiter

Landing.jobs

Mar 2022 - Feb 2023 (11 months)

Curated and classified candidate applications via CVs, Landing.Jobs profiles and LinkedIn, converting sourced profiles into active pipeline applications. Engaged candidates across multiple platforms to gather recruitment status information and ensure a positive candidate experience.

Recruitment Sourcing Candidate Engagement LinkedIn ATS

Policy and Back Office Administrator

Hiscox Underwriting Group

May 2018 - Mar 2021 (2 years 10 months)

Captured, synthesised and disseminated accurate insurance data to UK stakeholders within tight deadlines. Developed knowledge products such as procedures, process guides, workflows and QA tools that standardised team operations.

Data Management Knowledge Management Process Improvement UAT Cross Functional Collaboration

Help Desk Support Specialist

Living Brands / Sellbytel Group

Jul 2016 - Oct 2017 (1 year 3 months)

Provided inbound technical support to the UK market, resolving and escalating issues within contracted KPI timeframes. Maintained personal issue queue and proactively updated knowledge base articles to improve resolution accuracy.

Technical Support Customer Service Issue Resolution Knowledge Base Management

Head of User Services Division

Gulu University Library

Mar 2010 - Aug 2013 (3 years 5 months)

Managed circulation of library resources, led promotional activities, and organised information literacy training for university users. Supervised a team of 15 staff and participated in strategic decision-making, contributing to institutional planning.

Team Leadership Library Management Information Literacy Strategic Planning IT Training