Angélique Peixoto

Serve as the single point of accountability for service delivery to a major enterprise account, owning the full relationship from daily operations to escalations and KPI performance. Own KPI and SLA performance reporting, presenting regular status updates and improvement plans directly to senior management.

Supported service delivery for enterprise client Schneider Electric, coordinating workload distribution and performance follow-up as an internal point of reference for complex or recurring issues. Selected for the Yammer Project: partnered directly with the client and account team to assess needs, define service procedures, and document best practices.

Acted as Single Point of Contact (SPOC) for cross-team communication and issue coordination. Managed incident and work-order handling to reduce backlog, contributing to service efficiency.

Coordinated with suppliers and tracked orders to prevent production delays, maintaining continuity across departments. Supported HR with attendance, shift scheduling, and overtime tracking.

Managed client and supplier order processing, and coordinated production documentation across teams. Supported OEKO-TEX audit preparation: gathered documentation, identified compliance gaps, and assisted with corrective actions.

Designed lesson plans and assessments; tracked individual student progress and proactively followed up on delays.

Handled back-office coordination, travel arrangements, and documentation management for the team.

Supported commercial secretaries with administrative tasks and customer-facing coordination.

Degree in Applied Languages with options in Economics, Law, and Western Literature Theory.

Erasmus Exchange program focusing on languages and translation.