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Ryan Lopes

@ryanlopes

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Knowledge Management leader optimizing digital content, governance, and automation for global teams.

India

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What I'm looking for

I aim to take on roles that let me lead KM initiatives end-to-end — from strategy to execution — improving how knowledge is organized, accessed, and maintained. I thrive in roles where I can act as a business analyst between users and developers, track key performance metrics, and coordinate teams or projects to deliver tangible results.

I am a detail-oriented Knowledge Management professional with 9+ years enhancing digital knowledge ecosystems, process documentation, and stakeholder engagement across global organizations. I design content strategy, governance and intranet/portal solutions to make information findable and usable.

I've restructured hundreds of knowledge articles, implemented ServiceNow and Salesforce knowledge workflows, and built Power Platform automations to streamline processes and capture metrics. My work has improved content accuracy, findability and operational efficiency while supporting large-scale transformation programs.

I collaborate closely with stakeholders to develop templates, taxonomy and SOPs, run trainings, and measure impact; my contributions have been recognized through awards nominations and firm-level recognition for KM tool implementations.

Experience

Work history, roles, and key accomplishments

Current

Knowledge Manager

Current

Diageo

Jan 2025 - Present (11 months)

Leading KM strategy for Procurement and Global Business Operations, restructuring 100+ knowledge articles and managing end-to-end article lifecycle to improve content access and governance; nominated for Supply Chain & Procurement Excellence Awards.

Knowledge Management Content Strategy Salesforce Stakeholder Engagement Content Migration

Knowledge Analyst

Millennium Consulting

Feb 2024 - Jan 2025 (11 months)

Supported HR Strategy and Transformation by implementing content strategies across 15+ countries via ServiceNow, maintaining 200+ knowledge articles and creating KM metrics to improve portal performance.

ServiceNow Content Strategy Content Organization Knowledge Sharing Governance

Senior Knowledge Management Analyst

Accenture

Jul 2022 - Jan 2024 (1 year 6 months)

Provided content curation achieving 95% accuracy, reviewed and tagged 800+ documents to improve findability, and automated information capture with Power Automate to refine KM processes and efficiency.

Microsoft Power Automate Process Improvement SharePoint Metrics

Knowledge Analyst, Sales Enablement

Jacobs Solutions India Pvt. Ltd.

Aug 2021 - Jun 2022 (10 months)

Supported sales enablement KM initiatives, conducted Office 365 and Power Platform training, and built automated process flows and apps to support sales pursuits and data availability.

Power Automate SharePoint Office 365 Sales Enablement Process Automation Training Research

Knowledge Management Associate

Grant Thornton

Mar 2018 - Jul 2021 (3 years 4 months)

Developed KM strategies and SOPs, led a centralized sales and marketing repository, automated credential database maintenance saving 86 hours annually, and delivered training to improve knowledge accessibility.

SOPs SharePoint Office 365 Automation Training Digital Asset Management Stakeholder Engagement

Project Coordinator, Knowledge Management

DXC Technology

Feb 2016 - Feb 2018 (2 years)

Managed knowledge transfer projects, developed SOPs, redesigned SharePoint portals for client content access, and supported client transitions with high VOC feedback.

SOP Development SharePoint Documentation Process Design