I aim to take on roles that let me lead KM initiatives end-to-end — from strategy to execution — improving how knowledge is organized, accessed, and maintained. I thrive in roles where I can act as a business analyst between users and developers, track key performance metrics, and coordinate teams or projects to deliver tangible results.
Ryan Lopes
@ryanlopes
Knowledge Management leader optimizing digital content, governance, and automation for global teams.
What I'm looking for
I am a detail-oriented Knowledge Management professional with 9+ years enhancing digital knowledge ecosystems, process documentation, and stakeholder engagement across global organizations. I design content strategy, governance and intranet/portal solutions to make information findable and usable.
I've restructured hundreds of knowledge articles, implemented ServiceNow and Salesforce knowledge workflows, and built Power Platform automations to streamline processes and capture metrics. My work has improved content accuracy, findability and operational efficiency while supporting large-scale transformation programs.
I collaborate closely with stakeholders to develop templates, taxonomy and SOPs, run trainings, and measure impact; my contributions have been recognized through awards nominations and firm-level recognition for KM tool implementations.
Experience
Work history, roles, and key accomplishments
Leading KM strategy for Procurement and Global Business Operations, restructuring 100+ knowledge articles and managing end-to-end article lifecycle to improve content access and governance; nominated for Supply Chain & Procurement Excellence Awards.
Knowledge Analyst
Millennium Consulting
Feb 2024 - Jan 2025 (11 months)
Supported HR Strategy and Transformation by implementing content strategies across 15+ countries via ServiceNow, maintaining 200+ knowledge articles and creating KM metrics to improve portal performance.
Provided content curation achieving 95% accuracy, reviewed and tagged 800+ documents to improve findability, and automated information capture with Power Automate to refine KM processes and efficiency.
Knowledge Analyst, Sales Enablement
Jacobs Solutions India Pvt. Ltd.
Aug 2021 - Jun 2022 (10 months)
Supported sales enablement KM initiatives, conducted Office 365 and Power Platform training, and built automated process flows and apps to support sales pursuits and data availability.
Knowledge Management Associate
Grant Thornton
Mar 2018 - Jul 2021 (3 years 4 months)
Developed KM strategies and SOPs, led a centralized sales and marketing repository, automated credential database maintenance saving 86 hours annually, and delivered training to improve knowledge accessibility.
Managed knowledge transfer projects, developed SOPs, redesigned SharePoint portals for client content access, and supported client transitions with high VOC feedback.
Education
Degrees, certifications, and relevant coursework
Indian School of Business
Executive Certificate, Product Management
2022 - 2022
Completed an Executive Certificate in Product Management focused on product strategy and management practices.
Heriot-Watt University
Master of Science, International Business with Marketing
2014 - 2015
Completed a Master of Science in International Business with Marketing focusing on global business strategy and marketing principles.
University of Bradford
Bachelor of Science, Accounting and Finance
2010 - 2013
Earned a Bachelor of Science in Accounting and Finance with study in financial accounting, reporting, and finance principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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