Open to opportunities

Maria Francisca Fonseca

@mariafranciscafonsec

Project Manager and Analyst skilled in data analysis, troubleshooting, and streamlined delivery for reliable service outcomes.

Portugal

Message

What I'm looking for

I’m looking for a Project Management role where I can strengthen communication, planning, and stakeholder management—collaborate with teams, manage timelines and risks, and deliver results through structured problem-solving.

I’m a Project Manager and Analyst focused on delivering contractual service outcomes ahead of schedule. I streamline communication channels, expedite issue resolution, and keep projects moving through smooth transitions between stages.

In my current role, I identify risks early and implement mitigation strategies to protect secure project outcomes. I also manage timelines and coordinate resources to meet project goals while safeguarding against potential pitfalls.

Before this, I supported administrative and IT service desk operations at Teleperformance and built a strong foundation in documentation, correspondence, and request handling. I’ve worked across teams with a collaborative, problem-solving mindset—bringing strong organization, stakeholder communication, and technical troubleshooting to every deliverable.

Experience

Work history, roles, and key accomplishments

Current

Project Manager Analyst

Current

Teleperformance Portugal

Aug 2021 - Present (4 years 10 months)

Ensures contractual obligations are met ahead of agreed service delivery timelines by expediting issue resolution and streamlining project communications. Identifies and mitigates risks, and facilitates smooth transitions between project stages to support secure outcomes.

Project Management Risk Management Stakeholder Management Documentation Team Collaboration

Administrative & Financial Department

Teleperformance Portugal

Dec 2020 - Aug 2021 (8 months)

Prioritized incoming communication to filter basic requests and minimize disruptions, while continuing to draft documents and reports for management review. Managed administrative preparation for meetings through organized documentation and materials handling.

Administrative Support document preparation Report Preparation File Organization Document Control Time Management Team Collaboration

IT Service Desk Implementation Assistant

Teleperformance Portugal

Jul 2020 - Dec 2020 (5 months)

Typed and edited documents and presentations for managers while responding to requests for information, inquiries, and complaints. Filed physical and digital documents for accessibility and data accuracy, and supported managers in preparing materials for meetings.

Information Requests Complaint Handling File Management Team Collaboration

Administrative & Financial Department

Teleperformance Portugal

Jul 2017 - Jul 2020 (3 years)

Documented meetings, conferences, and appointments with verbatim reporting, and prepared business correspondence and technical letters. Arranged meeting supplies and spaces, created expense reports with receipts, and maintained organized files for accurate record-keeping.

Administrative Support Meeting Coordination Expense Reporting Document Control File Organization Budget Conscious Purchasing Record keeping