PWPeris Wanja
@periswanja
Proactive sales and customer service professional with diverse experience.
KenyaWhat I'm looking for
I am a proactive and results-driven Sales & Customer Service Professional with 1–3 years of experience in field training, sales support, and client relations. My journey has equipped me with the ability to implement and tailor training programs, coach frontline teams, and align sales efforts with business goals. I have a proven track record in onboarding, performance support, and collaborating with cross-functional teams to drive revenue and service excellence.
Throughout my career, I have demonstrated adaptability across various sectors, including digital marketing, wellness, and customer contact centers. In my recent role as a Sales & Customer Service Associate at Abenode Digital Marketing Company, I successfully sold digital marketing solutions to SMEs, ensuring alignment with each client's business needs. My experience also includes managing customer interactions at OnQ Call Centre, where I mentored new hires and collected customer feedback to enhance service delivery.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
OnQ Call Centre
Dec 2024 - Apr 2025 (4 months)
Managed over 100 customer interactions daily across various channels, ensuring adherence to service level agreements. Mentored new hires during onboarding and facilitated informal product/service training.
Sales & Customer Service Associate
Abenode Digital Marketing Company
Aug 2024 - Dec 2024 (4 months)
Sold digital marketing solutions to SMEs, ensuring alignment with each client's business needs and industry. Assisted in onboarding new clients and offered post-sale support to promote client retention.
Customer Experience Lead – Social Media Support
Willing Way Wellness Center
Dec 2023 - Jun 2024 (6 months)
Responded to client inquiries and feedback on social media platforms with empathy and efficiency. Monitored customer sentiment and reported trends to guide content creation and service improvements.
Car Wash Manager & Customer Liaison
Kenol Kobil Car Wash
May 2020 - Dec 2020 (7 months)
Managed daily team operations including customer scheduling, service delivery, and quality control. Resolved complex client complaints through professional communication and immediate solutions.
Education
Degrees, certifications, and relevant coursework
Ajira Digital Program
Certification, Digital Skills
Participated in the Ajira Digital Program, focusing on data entry, graphic design, and artificial intelligence.
East Africa Institute of Certified Studies
Diploma, International Relations
Obtained a Diploma in International Relations, focusing on global affairs and diplomatic practices.
Sacred Heart Computer College
Certification, Computer Software
Completed a Computer Software Certification, acquiring fundamental knowledge and skills in various software applications.
EAICS
Certificate, International Relations
Earned a Certificate in International Relations, providing foundational knowledge in international studies.
Kenya Institute of Special Education
Certification, Sign Language
Achieved a Kenya Sign Language Certification, demonstrating proficiency in sign language communication.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Peris?
You can contact Peris and 90k+ other talented remote workers on Himalayas.
Message PerisFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
