Open to opportunities

Hussein Salim

@husseinsalim

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Hospitality professional with 7+ years' premium service experience and full‑stack JavaScript skills.

Kenya

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What I'm looking for

I seek roles blending hands-on premium guest service with opportunities to apply and grow my digital skills, in collaborative, service-driven teams that value operational excellence and multicultural adaptability.

I am a versatile hospitality and customer-service professional with over seven years delivering premium service across aviation, luxury hotels, and fine dining. I combine team leadership, guest-relations excellence and operational discipline with recent full-stack JavaScript training to design digital solutions that improve guest experience and streamline operations.

I have led teams of up to 15, driven measurable improvements in service efficiency and guest loyalty, and built prototypes like GuestFlow and Lounge Ops Dashboard to bridge service and technology. I bring a people-first approach, strong safety and hygiene compliance, and the adaptability to perform in fast-paced, multicultural environments.

Experience

Work history, roles, and key accomplishments

Food & Beverage Attendant

Qatar Airways

Oct 2021 - Jul 2024 (2 years 9 months)

Delivered personalized service to 500+ international guests daily in premium lounges, contributing to a 95%+ guest satisfaction rate while ensuring adherence to aviation safety and service protocols.

Guest Relations Aviation Safety Compliance Conflict Resolution Protocols

Head Waiter

Eka Hotel Nairobi

Oct 2018 - Aug 2021 (2 years 10 months)

Led a 15-person team and mentored staff to implement 4-star service standards, improving team efficiency by 30% and achieving 98% loyalty for VIP clients.

Team Leadership Training Service standards Event Management VIP Service Customer Retention

Waiter

House of Waine Boutique Hotel

Jul 2016 - Sep 2018 (2 years 2 months)

Provided 5-star personalized service for private functions and high-profile guests, consistently praised for culturally sensitive and attentive hospitality.

Private Event Service Guest Experience Cultural Sensitivity Table Service Attention To Detail