Hussein Salim
@husseinsalim
Hospitality professional with 7+ years' premium service experience and full‑stack JavaScript skills.
What I'm looking for
I am a versatile hospitality and customer-service professional with over seven years delivering premium service across aviation, luxury hotels, and fine dining. I combine team leadership, guest-relations excellence and operational discipline with recent full-stack JavaScript training to design digital solutions that improve guest experience and streamline operations.
I have led teams of up to 15, driven measurable improvements in service efficiency and guest loyalty, and built prototypes like GuestFlow and Lounge Ops Dashboard to bridge service and technology. I bring a people-first approach, strong safety and hygiene compliance, and the adaptability to perform in fast-paced, multicultural environments.
Experience
Work history, roles, and key accomplishments
Food & Beverage Attendant
Qatar Airways
Oct 2021 - Jul 2024 (2 years 9 months)
Delivered personalized service to 500+ international guests daily in premium lounges, contributing to a 95%+ guest satisfaction rate while ensuring adherence to aviation safety and service protocols.
Head Waiter
Eka Hotel Nairobi
Oct 2018 - Aug 2021 (2 years 10 months)
Led a 15-person team and mentored staff to implement 4-star service standards, improving team efficiency by 30% and achieving 98% loyalty for VIP clients.
Waiter
House of Waine Boutique Hotel
Jul 2016 - Sep 2018 (2 years 2 months)
Provided 5-star personalized service for private functions and high-profile guests, consistently praised for culturally sensitive and attentive hospitality.
Education
Degrees, certifications, and relevant coursework
Kenya Utalii College
Certificate in Food & Beverage, Food & Beverage
2015 - 2017
Completed a Certificate in Food & Beverage focusing on practical hospitality skills and service operations.
Nzambani Boys' High School
High School Certificate, Secondary Education
2009 - 2013
Completed High School (Grade 12 equivalent) with general secondary education preparation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
digitalhus.comPortfolio
digitalhus.comJob categories
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