Open to opportunities

Sharon Jepchirchir

@sharonjepchirchir

Message

Results-oriented media practitioner with expertise in data analysis.

Kenya

Message

What I'm looking for

I am looking for a role that values data-driven decision-making and offers opportunities for professional growth.

I am a results-oriented and hardworking media practitioner with extensive knowledge in media and communication. My experience has equipped me with strong analytical skills, enabling me to identify trends and draw meaningful conclusions. I am frequently praised for my diligence and attention to detail, which ensures accuracy in data collection and analysis.

Currently, I work as a Media Monitor at Globe-track International in Nairobi, where I have successfully cut delivery times through proactive tracking and monitoring of project timelines. I have established and managed relationships with external data providers and research vendors, analyzing data to uncover insights that inform strategic decisions. My previous roles in digital tele sales have honed my communication skills, allowing me to convey complex data clearly to various audiences.

With a diploma in Broadcast Journalism from Multimedia University of Kenya, I am passionate about leveraging my skills in customer satisfaction and data management to contribute to your company's success. I am eager to take on new challenges that will allow me to grow professionally while helping your organization achieve its goals.

Experience

Work history, roles, and key accomplishments

Current

Media Monitor

Current

Globe-track International

Jul 2024 - Present (1 year)

Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files. Established and managed relationships with external data providers and research vendors.

Project Tracking Monitoring Vendor Management Data Analysis Market Research Data Collection Reporting

Digital Tele Sales Representative

Jubilee Life Insurance

May 2023 - Feb 2024 (9 months)

Listened to customer concerns physically and virtually, responding to queries and processing orders efficiently. Followed up to resolve issues for existing clients and provided knowledgeable assistance and advice.

Customer Service Query Resolution Order Processing Customer Support Problem Solving Product Knowledge Communication Customer Satisfaction

Digital Tele Sales Representative

Adept Technologies

Jul 2021 - Apr 2023 (1 year 9 months)

Handled both inbound and outbound calls, addressing customer issues and providing helpful solutions. Managed email and web chat inquiries from clients, advising them about company products and services.

Inbound Outbound Calling Service Explanation Client Communication Problem Solving

Media Monitor

Globe-track

Sep 2019 - Feb 2021 (1 year 5 months)

Monitored radio and television news bulletins, current affairs, and talkback affairs. Tracked and analyzed digital and online media mentions for company clients, and scanned print media for relevant mentions.

Online Media Current Affairs Monitoring

Radio Presenter

MMU Radio

Sep 2018 - Sep 2019 (1 year)

Wrote and rehearsed scripts for radio programs, providing program links and conducting interviews. Planned and rehearsed shows to ensure smooth delivery and engaging content.

Script Writing Script Rehearsal Program Linking Interviewing Show Planning Show Rehearsal Content Creation Broadcasting

Education

Degrees, certifications, and relevant coursework

Multimedia University of Kenya

Diploma, Broadcast Journalism

Focused on developing skills in broadcast journalism, including scriptwriting, program linking, conducting interviews, and show planning. Gained practical experience in radio presentation and media monitoring.

St Francis Girls' High School- Cheptarit

Kenya Certificate of Secondary Education, General Studies

Completed secondary education, achieving the Kenya Certificate of Secondary Education. Developed foundational academic skills across various subjects.