Open to opportunities

Bernadate Nyangau

@bernadatenyangau

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Versatile journalist and digital marketing professional with proven Account Executive sales skills.

Kenya

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my skills in digital marketing and media production while contributing to a collaborative team environment focused on growth and innovation.

I am a versatile and results-driven professional with a strong background in journalism, digital marketing, and sales. My education in Communication and Media Technology has equipped me with both practical and theoretical knowledge in media production and digital communication. I am passionate about delivering impactful media and marketing solutions that connect with diverse audiences.

Throughout my career, I have gained valuable experience in customer support and sales, where I assisted over 50 customers daily, contributing to a significant increase in sales. My role at Atlanta Cargo Limited involved coordinating logistics and client support, ensuring timely communication and accurate documentation. I have also worked as an Account Executive ,performing the lead generation roles, client outreach and closing deals where I successfully promoted an AI receptionist to plastic surgery clinics and hospitals to practitioners in South Africa.

Experience

Work history, roles, and key accomplishments

Current

Customer Support and Sales Assistant

Current

Confidential

Mar 2025 - Present (5 months)

Assisted over 50 walk-in customers daily with product inquiries and purchase decisions, contributing to a 20% increase in daily sales through in-store promotions. Maintained accurate inventory records and handled cash and digital payments with 100% accuracy. Resolved customer complaints promptly, supporting strong repeat business.

Customer Service Sales Inventory Management Payment Processing Conflict Resolution Product Promotion

Logistics and Client Support Assist

Atlanta Cargo Limited

Dec 2024 - Feb 2025 (2 months)

Coordinated export documentation and communication for horticultural cargo, ensuring accurate paperwork and timely clearances. Engaged directly with over 50 clients and partner agencies to provide real-time shipment updates and resolve delivery concerns. Utilized internal tracking systems and basic CRM tools to monitor cargo movements and flag high-priority consignments.

Logistics Coordination CRM Shipment Tracking Process Improvement

Marketing and Client Outreach Associate

Rapidcash Ventures Limited

Sep 2024 - Nov 2024 (2 months)

Contacted over 100 clients daily via phone for cold calling, lead follow-up, and payment reminders. Promoted loan products through WhatsApp outreach, email campaigns via Mailchimp, and in-person visits. Supported the setup of Google Ads campaigns targeting high-conversion areas and used Google Analytics to review basic campaign performance.

Cold Calling Lead Generation Email Marketing Google Ads Google Analytics Customer Relationship Management

Media and Content Production Intern

Nyota Media

May 2023 - Aug 2023 (3 months)

Assisted in radio and TV programming, supporting both live and pre-recorded shows. Participated in scriptwriting, storyboarding, and producing content for youth and community-based segments. Edited audio and video content using tools like Adobe Premiere Pro and Audacity.

Content Production Video Editing Audio Editing

Education

Degrees, certifications, and relevant coursework

Maseno University

Bachelor's Degree in Communication and Media Technology with IT, Communication and Media Technology with IT

Grade: Second Class Lower Division

Gained practical and theoretical knowledge in media production, digital communication, and public relations, with added focus on information technology tools such as content management systems, basic web design, and data handling. Coursework included: Mass Communication, Public Relations, News Writing, Digital Media, Graphic Design, and IT Applications in Communication. Participated in field train