Looking for a job

Caroline Muema

@carolinemuema

Message

I build client relationships through communications, media buying, and customer engagement.

Kenya

Message

What I'm looking for

I'm looking to contribute communication, media buying, client engagement, and digital content skills to impactful projects within the creative industry.

I've supported client engagement and business development at Call Experts Limited by promoting 3CX communication systems, conducting software demonstrations, managing customer inquiries, and coordinating with technical teams.

Previously, I sold outdoor advertising at Wakati Outdoor Advertising and supported broadcast production and newsroom operations at Swahili TV and Undugu TV. I bring practical experience in public communication, digital content, campaign coordination, and client relationship management.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations & Call Centre Officer

Current

Call Experts Limited

Feb 2026 - Present (7 months)

Promote and sell the 3CX business communication system, manage client inquiries, and resolve complaints while maintaining high customer satisfaction. Coordinate with technical teams and contribute to business development.

3CX CRM Client Relations Call Handling Issue Resolution Escalation Management Sales Pipeline Management Complaint Management Customer Relationship Management Business Development

Media Buying & Client Relations Executive

Wakati Outdoor Advertising

Aug 2025 - Jan 2026 (5 months)

Proposed strategic billboard locations, sold outdoor advertising sites, and managed client communication throughout campaign implementation. Prepared monthly campaign reports and maintained accurate documentation.

Media Buying Outdoor Advertising Client Relations Account Management Campaign Reporting Documentation

Broadcast Production Intern

Swahili TV

May 2025 - Jul 2025 (2 months)

Supported live television production and studio operations, assisted in production planning and content preparation, and operated broadcast software including Vimix and Insta Playout.

Broadcast Production Studio Operations Vimix Insta Play Out Content Preparation Teamwork

Newsroom Intern

Undugu TV

May 2024 - Jul 2024 (2 months)

Assisted in newsgathering, research, and story development, supported newsroom operations, and collaborated with editors during news production.

Newsgathering Research Story Development Newsroom Operations Collaboration Broadcasting Standards

Education

Degrees, certifications, and relevant coursework

Africa Nazarene University

Bachelor of Mass Communication, Mass Communication

2021 - 2025

Pursued a Bachelor of Mass Communication with a focus on Broadcast Journalism, gaining skills in media production, newsroom operations, and public communication.