Wanjiru Kuria
@wanjirukuria
Journalism and digital media professional skilled in communication, customer service, and technical support.
KenyaWhat I'm looking for
I am a self-motivated Journalism and Digital Media major with hands-on experience in technical support for media production and customer-facing roles. I combine strong verbal and written communication with empathy and active listening to resolve issues and build rapport.
During an assistant technician role, I supported setup, maintenance, and troubleshooting of journalism equipment, improving operational reliability for faculty and students. In customer service roles I handled inbound calls, documented case actions, educated customers on products and policies, and successfully pitched relevant offerings.
I hold a BA in Journalism and Digital Media and certifications in digital marketing and digital literacy; I am adaptable, quick to learn new tools (CRM, Zendesk, Ultron, Microsoft Office) and eager to contribute to customer-centric, dynamic teams.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Contact Centre International Kenya
Feb 2025 - Dec 2025 (10 months)
Handled inbound customer calls for AT&T and Zipcar campaigns, resolved issues through system navigation and troubleshooting, and achieved sales by tailoring product pitches to customer needs while documenting interactions.
Assistant Technician
United States International University
May 2024 - Aug 2024 (3 months)
Maintained and troubleshot journalism technical equipment and provided technical support for student and faculty media productions, improving operational reliability for department projects.
Education
Degrees, certifications, and relevant coursework
Kenya College of Accountancy University (KCAU)
Bachelor of Arts, Journalism and Digital Media
2021 -
Pursuing a Bachelor of Arts in Journalism and Digital Media with coursework and practical training in journalism and digital communication.
Google Skillshop
Certificate, Digital Marketing
2024 - 2024
Completed the Fundamentals of Digital Marketing course covering core digital marketing concepts and tools.
Institute of Advanced Technology (IAT)
Certification, Digital Literacy
2021 - 2021
Completed the International Certification of Digital Literacy (ICDL) focusing on essential digital skills and computer applications.
Brigida Morello Girls Secondary School
High School Certificate (K.C.S.E), Secondary Education
2016 - 2021
Grade: B-
Completed secondary education and obtained the Kenya Certificate of Secondary Education (K.C.S.E) with a B- grade.
Josnah Primary School
Primary School Certificate (K.C.P.E), Primary Education
2007 - 2015
Grade: 377
Completed primary education and obtained the Kenya Certificate of Primary Education (K.C.P.E) with a score of 377.
Availability
Location
KenyaAuthorized to work in
Job categories
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